Zero Hours Support Officer / Control Room Operator

Permanent
Location: King Street, London
Hours: Zero hours, variable shift (days and nights)
Pay: £ 16.00 per hour

Join Our Team as a Support Officer / Control Room Operator

The Support Officer / Control Room Operator plays a key role in supporting the safe, secure and professional delivery of events and day-to-day security operations, while also contributing to a positive customer experience for employees, clients, visitors, contractors and guests.

About the Role:

As a Support Officer / Control Room Operator, you will be responsible for:

• Engage confidently, professionally and positively with employees, clients, visitors, contractors and guests, ensuring a welcoming and reassuring security presence at all times.
• Deliver a high standard of customer service by assisting with directions, visitor queries, queue management, event flow, front-of-house activity and general support where required.
• Conduct regular patrols, checks and site observations, ensuring that any concerns are reported promptly and appropriate action is taken
• Operate CCTV systems to monitor internal and external activity around the premises in line with the Client and Wilson James CCTV policies and procedures.
• Operate within the Security Control Room, ensuring the security of the room, its equipment, systems, records and data.
• Operate within the Security Control Room, ensuring the security of the room, its equipment, systems, records and data.

Why Join Us?

• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Cycle to Work scheme

What we are looking for:

• Door Supervisor Licence
• CCTV Licence
  
• Previous experience in a security, control room, customer service, hospitality, events or front-of-house environment.
• Excellent customer service and engagement skills, with the ability to interact confidently and professionally with a wide range of people.
• Good observational skills and the ability to identify, assess and report potential risks or concerns.
• Ability to manage confidential information and security-related data with discretion and professionalism.

Interested? Apply now and secure your future with us! 
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.