Zero Hour Support Officer (Days & Weekends)

Permanent
Location: King Street, London
Hours: Zero hours/ various shift (days and weekend)
Pay: £ 16.00 ph

Join Our Team as a Support Officer

Support Officer plays a key role in supporting the safe, secure and professional delivery of events, while also contributing to a positive customer experience for employees, clients, visitors and guests. The role requires a confident, approachable and proactive individual who can balance security awareness with excellent customer service and engagement.

About the Role:

As a Support Officer, you will be responsible for:

• Engage confidently, professionally and positively with employees, clients, visitors and guests, ensuring a welcoming and reassuring security presence at all times.
• Deliver a high standard of customer service by assisting with directions, visitor queries, queue management, event flow and general support where required.
• Maintain a visible and approachable presence, using proactive engagement to help prevent issues from escalating and to support a safe and positive event experience.
• Support the delivery of security operations by logging, escalating and reporting all incidents, including health and safety matters, using the Client's reporting software and agreed site processes.
• Conduct regular patrols and checks of assigned areas, ensuring that any concerns are reported promptly and appropriate action is taken.
• Support front-of-house and event teams where required, helping to maintain good communication, smooth visitor movement and a consistent standard of service.

Why Join Us?

• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Cycle to Work scheme

What we are looking for:

• Door Supervisor SIA Licence
• Previous experience in a customer service, hospitality, events, front-of-house or security environment
• Strong communication and engagement skills, with the ability to interact confidently with a wide range of people
• Ability to think and act quickly, calmly and appropriately during emergencies or under pressure.
• Good observational skills and the ability to identify and report potential risks or concerns.

Interested? Apply now and secure your future with us! 
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.