Training & Operational Resilience Manager

Permanent
Location: Basingstoke
Hours: Full time, Monday - Friday, 08:00 - 17:00
Pay: £50,000 pa

Join Our Team as a Training and Operational Resilience Manager

The Training and Operational Resilience Manager is a senior operational leadership role responsible for ensuring the continuous effectiveness, readiness, and professionalism of the security operation across the VE estate. Acting as the principal training authority for the VE Security Operations Centre (SOC), this role blends hands‑on operational leadership, structured training delivery, and incident support to maintain a resilient, high‑performing security service across a complex and high‑risk environment.

About the Role:

As a Training and Operational Resilience Manager you will:

• Lead contract‑wide training, operational readiness, and resilience, acting as the senior authority for all training and SOC capability.
• Provide direct operational support to site teams and the VE SOC, ensuring continuous readiness, service continuity, and effective emergency response.
• Design, deliver, and continuously improve structured training programmes for frontline officers, Team Leaders, SOC Leads, SOC Response Officers, and management teams.
• Act as the primary training lead for SOC operations, embedding best practice in alarm response, escalation, incident command, and reporting.
• Provide hands‑on leadership during incidents, supporting decision making, escalation management, and incident resolution from activation to closure.
• Maintain strong on‑site operational credibility, stepping into Site Lead, Site Manager, or Security Operations Lead roles when required.
• Produce training, operational resilience, and SOC performance reports, ensuring alignment with Client Guarding Standards, contractual obligations, and internal procedures.
• Drive continuous improvement across systems, processes, and operational practices, promoting a culture of ownership, professionalism, and service excellence.

Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Uniform and full induction provided
• Cycle to Work scheme

What we are looking for:

• To hold a current DS SIA Licence
• Extensive senior security operations experience within regulated or high‑risk environments, with strong understanding of multi‑site and SOC‑led operations.
• Proven capability in designing, delivering, and embedding operational and SOC‑specific training, including scenario‑based and incident‑focused programmes.
• Strong knowledge of SOC operations, alarm response workflows, monitoring platforms (e.g., CCure, Genetec), and incident logging practices.
• Demonstrable incident leadership experience, with the ability to coordinate resources, manage emergencies, and maintain control under pressure.
• Strong leadership and coaching skills, with the ability to influence stakeholders, mentor operational teams, and build trusted client relationships.
• High competence in access control, CCTV, alarm monitoring, and incident management systems, with analytical ability to interpret alarm and incident data.
• Relevant security industry qualifications or willingness to obtain (e.g., Level 3 AET, IOSH Managing Safely, First Aid at Work).
• Strong communication, stakeholder engagement, and professional representation skills, with the ability to support investigations, debriefs, and performance management.

Interested? Apply now and secure your future with us! 
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.