Are you passionate about making a difference? Do you want to work in an innovative, caring and inclusive working environment? 

We are currently recruiting for a Team Delivery Manager to join us at Heathrow Airport. 

The Heathrow PRS Team provide assistance to passengers requiring support (PRS) arriving and departing through the airport. The service covers the operational schedule, 365 days per year and employs a diverse workforce to deliver this detailed & dynamic service. The Team Delivery Manager is responsible for leading the PRS operational team to deliver services to the clients and legislative requirements.     

Main Duties:

To maintain a visible presence within the operation, manage your resource to drive efficiency to meet SLA requirements.  

• To have the ability to exercise foresight using the data available to proactively manage the operation. 
• Knowledge of Ozion and operational systems to extract the necessary information to understand risk and opportunities. 
• To proactively ensure the staffing levels are correct on a daily basis ensuring changes through sickness and absence are proactively addressed. 
• Responsible for cost control on the day of operation, (overtime, ancillary, equipment, etc.), focussed at looking for improvements. 
• Responsible for the quality of communication for the operation on the day. 
• Responsible for the handover of information/cases over the shift handover, ensuring succinct handovers of all operational information. 
• Have the ability to extract performance from relevant systems and trackers with the ability to interrogate systems to investigate performance failures. 
• To fully brief staff on operational matters as appropriate ( shift briefings, toolbox talks, read and signs ) 
• Undertake any reasonable request from the Terminal Operations Manager 

Essential Criteria: 

• Proven experience in managing teams in an operational environment 
• Full Driving Licence 

What we can offer you: 

• £33,729 per annum 
• 4 on 4 off shift pattern, consisting of a variation of 11.5 hours between 04:30 start and 23:30 finish.
• Annual leave of 5.6 weeks per year  
• Life assurance scheme  
• Company sick pay   
• Pension Scheme   
• Access to an Employee Benefits Platform offering lifestyle savings and discounts on most high street retailers, a Reward and Recognition programme  
• Employee Assistance Programme that provides a health and wellbeing support service   
• As an employer of choice, we focus on wellbeing, training, and career progression   
• Employee Referral Scheme 
• Access to an Online GP Service for you and your dependents

About the Company: 

Wilson James is a leading security, construction logistics and aviation services provider with more than 5,000 employees. With in-depth sector and service expertise, we deliver solutions to clients operating across the Aviation, Construction, Corporate, Energy, Manufacturing, Maritime and Technology industries. 

Wilson James provides services to some of the world's most iconic brands. We collaborate. We raise standards. We win awards. 

We employ more than 5,000 brilliant people across security, construction logistics and aviation services. 

We celebrate diversity. With more than 75 nationalities represented in the Wilson James family, we are a truly inclusive company. 

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. 

For information about Wilson James' commitment to Equality, Diversity and Inclusion, please see our website

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.