Team Manager

Permanent Role.
Location: Birmingham Airport.
Hours: 42 hours a week working 4 on 4 off shift pattern including days and nights.
Pay: £36,814 Annual salary.

Are you looking for a new and exciting role? The Birmingham PRS Team provide assistance to passengers requiring support (PRS) arriving and departing through the airport. The service covers the operational schedule, 365 days per year and employs a diverse workforce to deliver this detailed & dynamic service.

About the Role:

As a Team Manager, you will be responsible for:

• Proactively plan and use foresight to proactively supervise the operation. Managing Heavy volume flights.
• Promote and ensure a high level of Customer Service is provided from our the PRM Team in their dealings with the passengers and conduct Audits, manage escalations and training as required.
• Promote Operational Delivery is delivered in line with SLA's and CAA performance standards.
• To ensure Agents are conducting all assistance movements for PRMs Safely and always place the welfare of the Passenger as the Priority.
• Responsible for learning to use the PRM bookings management system effectively and promote best practice to the team

•  Create and maintain a database of the service operations including the maintenance service of the fleet and provide progress reports on the operations.

Why Join Us?

• Annual leave entitlement of 5.6 weeks.
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites

What we are looking for:

• Excellent Customer Service Experience
• Supervisor experience of a team in a Public Setting Venue
• Proven experience of working in a Public Facing Environment and or Events environments (eg Train Station, Museum, Airport, Concerts)
• Track record of strong communication skills
• Basic IT Skills
• Demonstrate the ability to think and act quickly in emergencies or under pressure
• Maintain a high standard of personal presentation
• Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance to ensure team effectiveness and availability
• Able to demonstrate an ability to work as part of a team
• Able to deal calmly and confidently with all demands from the public
• An understanding of the principles of equality and diversity
• Able to remain calm in challenging operational situations
• A resilient and robust approach with confidence to take ownership for a diverse team 

Interested? Apply now and let your career take off! 

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges

al by applying for exciting internal opportunities and new challenges

Please note that successful internal applicants will be appointed on the terms and conditions applicable for this role and as detailed above, current terms and conditions will not apply.