Estate Team Leader
Permanent
Location: Exchange House, 12 Primrose Street, London
Hours: Mon-Fri 07.00am-18.00pm
Pay: £18.31 per hour

Join Our Team as a Team Leader.

This role is required to be the operational interface across the 32-acre  Estate. Responsible for all 
operational matters (security) on the Estate. Responsibility will extend to and interface with the Property 
Portfolios as the Estate surrounds all buildings.  The Team Leader will report to and work very closely with the Estate 
Customer Security Manager (CSM), Estate Property Manager and their team of duty Managers. The Team 
Leader will support the CSM five days per week and primarily drive the on-the ground operations. 

About the Role:

As a Team Leader you will be responsible for:

Understand and ensure KPI measures are met/exceeded and attend KPI monthly meetings 
• Communicate and co-ordinate through chain of command both upwards and downwards 
• Maintain a secure and comprehensive contacts list for all departmental personnel especially in Portfolio 
• Check the checker. Support and ensure the Estate Supervisor can and does meet security compliance 
• Provide interface between Broadgate and Wilson James (CSM and DSM) 
• Work with the Training department to ensure all staff training is timely, compliant and effective 
• Be prepared to support the Portfolio Out of Hours.  
• Produce daily/weekly reports, statistics and documentation relating to the activities of your area of 
responsibility 
• Manage, mitigate and when required investigate all customer complaints and identify non-conformances and 
then take or initiate corrective action for the whole Portfolio

Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Cycle to Work scheme

What we are looking for:

• Customer engagement skills with excellent verbal and written communication skills 
• Have experience of using a command, control and communication to manage security operations 
• Excellent customer engagement skills with excellent verbal and written communication skills 
• Able to deal calmly and confidently with all demands from Broadgate, Occupiers, retailers, security staff and 
  management team
• Hold a valid EFAAW qualification 
• Have experience in dealing with multiple issues at once, prioritising and resolving problems
• Ability to deliver succinct and clear reports both verbally and written 

Interested? Apply now and secure your future with us! 
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.