Systems Manager

Permanent
Location: 
Hours: Full time, Monday - Friday 
Pay: £45,000 pa

We are looking for an experienced, driven and highly organised Command Centre Systems Manager to lead the systems team within our client's Command Centre. Reporting into the Security Operations Manager, you will manage day‑to‑day systems operations, oversee access control and CCTV monitoring, and ensure the highest standards of service, compliance and data security across a complex, high‑profile environment.

About the Role:

• Lead systems team: Manage the Command Centre systems team, providing line management, direction and support.
• Oversee security systems: Manage centralised access control, CCTV monitoring, databases and associated platforms.
• Develop procedures: Design and implement Assignment Instructions and SOPs aligned to client requirements and legislation.
• Recruit, train, manage: Ensure the team is appropriately recruited, trained and performance‑managed in line with company and client standards.
• Client liaison: Act as principal point of contact for the client on Command Centre systems activities and responses.
• Performance & MI: Monitor service levels, KPIs and compliance, ensuring accurate, timely and professional management information.
• Audit & governance: Carry out relevant system/platform management, auditing and quality checks.
• Incident management: Coordinate the team to ensure effective incident management aligned to assignment instructions.
• Collaboration: Maintain regular contact with the Security Operations Manager and colleagues, supporting wider operational needs.

Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Uniform and full induction provided
• Cycle to Work scheme

What we are looking for:

• Team leadership: Minimum 2 years' experience leading a team responsible for security systems monitoring and event‑driven responses.
• Sector experience: Experience of working for or with a financial institution.
• Communication: Strong verbal and written communication skills, including clear, concise reporting.
• IT proficiency: Proficient with Microsoft Office; comfortable working with ARC or similar systems environments.
• Analytical skills: Strong problem‑solving ability with excellent understanding of data analysis and research methods.
• Pressure handling: Able to work effectively under pressure, giving accurate direction during emotive or high‑risk situations.
• Risk focus: Ability to apply a risk‑focused approach to issues and incidents.
• Independence & organisation: Able to prioritise workload, meet deadlines and work unsupervised when required.
• Teamwork & professionalism: Demonstrates strong teamwork, high personal presentation and calm, confident behaviour.
• Ethics & equality: Clear understanding of equality, diversity and the need to protect sensitive customer information, acting discreetly and in line with policies.

Interested? Apply now and secure your future with us! 
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.