Support Officer

Permanent
Location:  London - Kings Cross 
Hours: 36hrs per week variable shifts - days/nights/weekends
Pay: £14.95 per hour

Join Our Team as a Support Officer!

The Security Support Officer provides a flexible security resource across the King's Cross Estate, with primary 
responsibility for providing effective operational cover across number of buildings and security positions. The 
officer may be deployed to Front of House, internal security/investigation, loading dock, Fire Control Centre (FCC), 
break cover, patrols, access control or other appropriate building security positions according to operational 
requirements. 
Where required to maintain effective security operations, the Security Support Officer may also be deployed to 
support external Estate Security duties, provided they are appropriately trained, briefed, equipped, authorised and 
competent for the duties assigned. 

About the Role:

As a Support Officer, you will be responsible for:

• Welcoming staff and visitors and creating a safe, professional atmosphere
• Conducting regular patrols and monitor premises to prevent unauthorised access, theft, or vandalism.
• Monitoring access points, CCTV, and handling security procedures
• Respond promptly to alarms, emergencies, and security incidents, taking appropriate action as needed.
• Complete detailed reports on daily activities, incidents, and any security concerns.
• Assist in emergency situations, including evacuations and first aid support if required.
• Adapting to different client sites – no two days are the same
• Responding calmly and confidently to incidents or concerns
• Working as part of a diverse, supportive team

• Invests in training, development and career progression
• Supports wellbeing and work-life balance
• Encourages diversity, inclusion and belonging
• Values innovation and continuous improvement
• Is built for long-term success, not short-term gain
• Gives you the opportunity to make a meaningful contribution to our future
  
  

What we are looking for:

• To hold a current DS SIA Licence
• Proven experience in a security role or a similar position.
• Strong observational skills with the ability to identify and respond to security threats.
• Excellent communication and interpersonal skills to interact with staff, visitors, and authorities.
• Ability to remain calm and act decisively in high-pressure situations.
• Flexibility to work various shifts, including nights, weekends, and public holidays.

Interested? Apply now and secure a future with us! 

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction, and we work with diverse, vibrant clients, making for a dynamic and engaging workplace.   Employee owned since 2026, we are strengthening our people-first culture every day and creating even greater opportunities for investment, innovation, career development and long-term success.

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges
If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.