SSC Supervisor 

Permanent
Location: Kings Cross, London
Hours: Full time, 42 Hours per week, 4 on 4 off, 07:00-19:00 and 19:00-07:00
Pay: £ 23.37

Join Our Team as a SSC Supervisor 

he Security Service Centre (SSC) Supervisor is responsible for the leadership, training, and performance management of dedicated staff, while overseeing the critical functions of monitoring, dispatching, and meticulously documenting security alarms. The successful candidate must be a proactive problem-solver with strong critical thinking skills and an acute attention to detail. This position ensures the professional and timely communication of all incident information to leadership, adhering to established best practices.

About the Role:

As a SSC Supervisor, you will be responsible for:

SSC Operations and Incident Management

• Assist in and coordinate the daily activities of the Security Service Centre (SSC) operations.
• Ensure efficient and compliant delivery of all tasks within the SSC and support the wider security team.
• Conduct continuous monitoring of all CCTV operations within the SSC.
• Serve as the primary on-site responder for security incidents, ensuring appropriate escalation to the correct channels.
• Provide timely and accurate reports and information to management and the wider security team upon request.

Team Leadership and Development

• Supervise team members' duties and performance, providing necessary feedback, and reporting team strengths and weaknesses to management.
• Motivate, guide, and mentor team members to achieve and exceed operational goals, fostering a positive work environment during shifts.
• Develop and deliver training to new team members on company standards, customer service, and specific job duties.

Compliance and General Requirements

• Strictly comply with all Wilson James policies, site procedures, and training protocols.
• Adhere to customer-specific policies.
• Uphold Wilson James Health and Safety Policy, procedures, and protocols at all times.
• Ensure all work is carried out in accordance with site/department procedures and provided training.

Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Cycle to Work scheme

What we are looking for:

• Proven experience working in a control room environment.
• Prior experience in a supervisory role within a similar high-profile setting.
• Demonstrable supervisory/leadership skills, including the ability to influence, motivate, and liaise with others.
• Proficiency in incident management.
• Availability to work both day and night shifts.
• SIA front line Licence
• CCTV Licence

Interested? Apply now and secure your future with us! 
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.