Vacancy Reference:
4383
Contract Type:
Full Time
Temp or Perm:
Permanent
City:
Chineham
Closing Date:
31 January 2026
Salary:
Hourly

SOC Alarm Response & Investigations Controller

Permanent
Location: Basingstoke
Hours: Full time, 4 on, 4 off, days and nights 06:00 - 18:00, and 18:00 - 06:00
Pay: £15.60 pa

Join Our Team as a SOC Alarm Response & Investigations Controller!

About the Role:

We are seeking a confident and experienced SOC Alarm Response & Investigations Controller (AR&IC) to support the delivery of physical security services across the VE region. Working alongside the VE SOC Lead, you will act as a first point of contact for all physical security emergency escalations, taking ownership of incidents and supporting timely, well‑judged decision‑making.

Based within the VE Security Operations Centre in Basingstoke, this role is critical to ensuring effective alarm response, incident coordination, officer tasking and escalation management. You will supervise and direct deployed security resources across the regional property portfolio, providing out‑of‑hours support to UK sites and ensuring compliance with all service standards.

Main Responsibilities

Act as a first point of contact for physical security emergency escalations, supporting accurate and timely decision‑making and escalation
Manage and operate VE SOC systems, overseeing alarm responses, communications, officer tasking and incident tracking on a 24/7 rotation
Take ownership of incidents from activation through to resolution, ensuring issues are addressed openly, promptly and professionally
Supervise, task and direct deployed security officers and resources across the VE regional portfolio
Provide out‑of‑hours operational support and guidance to UK sites, ensuring compliance with security service requirements
Support the SOC Lead with investigations and the production of clear, accurate incident and performance reports
Ensure compliance with all company and client processes, procedures and protocols
Maintain effective control room operations including access control, patrol coordination, CCTV monitoring and emergency response

Why Join Us?

Annual leave entitlement of 5.6 weeks
Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
Health and Wellbeing – Life assurance scheme, access to mental health support specialists
Access to an Online GP for you and your dependents.
Financial support
Discounts on hundreds of retail sites
Cycle to Work scheme

What we are looking for:

Proven experience supporting the management of incidents involving multiple agencies or stakeholders
Demonstrated ability to remain calm and act decisively under pressure in incident or crisis situations
Strong attention to detail with the ability to work in a systematic and structured manner
Excellent verbal and written communication skills, including the production of concise reports
Experience operating within a technologically advanced control room environment using integrated security and CCTV systems
Strong customer service skills supported by confident communication and advanced IT capability
Proven reliability with high standards of punctuality, attendance and personal presentation
Ability to work effectively as part of a team, promoting equality, diversity and an inclusive environment
Valid SIA Licence
First Aid at Work Certificate

Desirable:

ILM Level 2 (or equivalent) Management qualification
SIA Door Supervisor Licence

Interested? Apply now and secure your future with us!
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge.