Site Lead 

Permanent 
Location: Cambridge
Hours: Full Time - 50 hours per week, Monday to Friday, 0800 to 1800
Pay: £15.50 per hour

Join Our Team as a Site Lead!

The Site Lead will provide strong leadership and communication, bringing security expertise from a highly regulated environment to enhance and innovate the onsite security operation. Responsible for the daily management of Front of House and Emergency Response services, they will ensure efficient delivery aligned to SLA and KPI requirements, while continuously seeking service improvements.

The ideal candidate will be proactive, detail-focused, and fully compliant with policies and procedures. They must be proficient with Microsoft Office and security access systems, and experienced in leading teams to meet defined standards with full audit trails.

The role requires confident decision-making, effective emergency coordination, and a strong commitment to security rules and risk awareness. Exceptional customer service, supplier oversight, and people management skills are essential, supported by high emotional intelligence.

About the Role:

As a Site Lead you will be responsible for:

• Oversee and manage emergency communications in a timely, professional manner to the VE SOC
• Oversee incident reporting processes, track actions, ensure proper closure, and escalate to relevant stakeholders
• Manage, motivate, and develop security personnel assigned to the site to always deliver exceptional service striving for excellence.
• Drive high standards among security personnel and recognize strong performance but also act quickly on any incorrect behaviour or omission.
• Build and maintain strong relationships with clients, stakeholders, and fellow colleagues.
• Maintain site roster and time management, ensuring proper coverage for holidays/sickness
• Oversee Front of House security functions, including people, premises, and protocols
• Employee responsibilities including rota management, staff welfare, staff development, investigations/grievances)

Why Join Us?

• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Cycle to Work scheme

What we are looking for:

• SIA licence (Door Supervisor)
• Level 2 First Aid at Work
• Background in the security industry at supervisory level or above, ideally in a customer facing or highly regulated environment.
• Conversant with HR processes such as (investigations, staff welfare and performance meeting)
• Producing and implementing security procedures and risk assessments
• Roster management
• Managing Audit, ensuring compliance
• Experience with using and managing the use of ACS equipment

Interested? Apply now and secure your future with us! 
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge.