SERVICE DELIVERY MANAGER

Permanent
Location: Colnbrook Logistics Centre
Hours: Full Time, Mon-Fri 7am to 5pm
Pay: £58,000 - £65,000 pa

We are looking for a Service Delivery Manager to join our team based near Heathrow. 

About the Role:

Within this role you will be responsible for the seamless operation of the Heathrow Logistics Integrator Warehouse, managing the end-to-end activities and associated processes within the facility.  The role will see you ensure operations achieve a safe working environment, client and customer satisfaction, productivity improvements, excellence in operations as well as employee growth and performance.

Main Duties:

• Manage the day-to-day running of the warehouse, including inbound, pick and outbound operations
• Ensure that warehouse team members have clearly defined roles and objectives and that they are trained, developed and motivated to achieve the required standards of performance
• Effective planning of all warehouse activities to ensure adherence to agreed KPIs and performance targets
• Ensure that all warehouse equipment is maintained and inspected in line with relevant regulations
• Act as principal point of contact for all contractors, delivery partners, suppliers, offering advice and guidance on our service delivery to meet their needs
• Any additional reasonable duties requested by operational management

Why Join Us?

Annual leave entitlement of 5.6 weeks

Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 

Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  

Health and Wellbeing – Life assurance scheme, access to mental health support specialists

Access to an Online GP for you and your dependents. 

Financial support 

Discounts on hundreds of retail sites

What we are looking for:

• Prior experience leading high performing warehouse functions (preferably in construction/engineering)
• Demonstrable track record of managing successful warehouse teams
• Proven experience in use of online logistics systems/IMS
• Experience in developing, implementing and improving operational procedures to ensure increased efficiencies and reduced cost
• Full Driving Licence

Desirable

• Airside Driving Licence
• IOSH (Managing Safely)
• SMSTS
• First Aid at Work Certificate
• FLT Drivers Licence

Interested? Apply now and let your career take off! 

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge

Please note that successful internal applicants will be appointed on the terms and conditions applicable for this role and as detailed above, current terms and conditions will not apply.