Security Systems Technician

Permanent
Location: Milton Keynes
Hours: Full time, Monday - Friday, 45 hours a week, days only.
Pay: £14.58 ph

About the Role:

• Monitoring and assessing security alerts, signals and live intelligence feeds, escalating risks in line with agreed procedures.
• Supporting alarm integrations, technical upgrades, engineering visits and planned maintenance programmes.
• Acting as a key security escalation point for internal teams, clients and third-party suppliers.
• Conducting trend analysis and reporting to identify recurring incidents and emerging risks.
• Managing calls and incidents professionally, including supporting colleagues who may have experienced difficult or high-pressure situations.
• Producing clear, accurate and detailed incident reports.
• Responding promptly to customer requests and operational enquiries.
• Working collaboratively with the wider Security Operations Centre team to maintain service excellence and business continuity.
• Supporting the implementation of new technologies and system improvements across the operation.
• Assisting with the creation and delivery of training materials for colleagues when required
  
  

• Invests in training, development and career progression
• Supports wellbeing and work-life balance
• Encourages diversity, inclusion and belonging
• Values innovation and continuous improvement
• Is built for long-term success, not short-term gain
• Gives you the opportunity to make a meaningful contribution to our future
  
  

• Experience within a call centre, control room, monitoring centre or similar operational environment.
• Strong IT skills, including Microsoft Office applications.
• The ability to remain calm, make decisions and respond effectively during incidents and emergencies.
• Excellent communication skills, both verbal and written.
• Experience analysing data and identifying trends.
• Strong attention to detail and problem-solving abilities.
• A customer-focused mindset with a commitment to delivering excellent service.
• The ability to work effectively both independently and as part of a team.
• Reliability, professionalism and a strong work ethic.

• Alarm Receiving Centre (ARC) experience.
• CCTV monitoring experience.
• Knowledge of security operations, intelligence monitoring or remote engineering environments.
• SIA CCTV Licence (training may be provided for the right candidate)

Interested? Apply now and secure a future with us! 

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction, and we work with diverse, vibrant clients, making for a dynamic and engaging workplace.   Employee owned since 2026, we are strengthening our people-first culture every day and creating even greater opportunities for investment, innovation, career development and long-term success.

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges
If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.