Security Portfolio Supervisor

Permanent
Location: London – Liverpool Street
Hours: 4 on, 4 off days & nights – 07.00am-19.00pm-19.00pm-07.00am
Pay: £16.27 per hour

Join Our Team as a Portfolio Supervisor:

Be the energy that drives Central London's most dynamic neighbourhood.

At Broadgate - the city's largest pedestrianised district - you'll lead security operations across a vibrant mix of innovation, finance, food, and culture. As a Security PortfolioSupervisor, you'll manage day-to-day operations and a team of up to 30 staff across a portfolio of high-profile buildings. You'll be a source of positive energy, ensuring exceptional safety, service, and team performance on every shift.

If you're ready to lead with purpose and collaborate cross-functionally, this is your opportunity to make an impact in one of London's most exciting environments.

As a Portfolio Supervisor you are an integral part of the team and you can make an impact with your skills to protect, deter and respond to any security matters, whilst providing an exceptional customer service experience. 

About the Role:

As a Portfolio Supervisor you will be responsible for:

Manage daily shift rotations and work schedules ensuring all contracted hours & additional ad-hoc hours are manned on time within your area. You will anticipate gaps, provide solutions and cover but keep Operations Support Manager and DSM informed.

Inspect/check every shift that all staff assigned to the given portfolio under command are on time, smart and clean, carrying their valid  SIA licence, have completed all training topics, signed their RA's and AI's on Tracktic

Ensure all Permits to work are checked on shift handover

Identify daily per shift all Lone Working situations. Report any that are discovered ASAP that are not registered

Understand and review all building requirements, fire panels, escalation plans and AI SOPS every shift

Attend the daily Supervisors meeting as directed passing on all relevant information to staff and with other supervisors.  Raise with DSM all issues and risks opportunities and threats

Notify DSM and OSM if there are open shifts in your under 10 days in advance, work with Scheduler and DSM to fill the gaps

Ensure no employee works in excess of 8 straight shifts and seek management approval to exceed this. 

Ensure all new staff are appropriately trained and signed off as delivered on the relevant and correct documentation. 

Double check all staff have completed the Broadgate Way induction, if not escalate to the Training Manager

Work with the Training Manager to ensure all staff training is timely, compliant and effective

Responsible for the professional development of all staff under your command liaising with Training Manager

Produce daily/weekly reports, statistics and documentation relating to the activities in your area

Manage, mitigate and when required investigate all customer complaints and identify non-conformances and then take or initiate the corrective action (consulting with management where required)

Use correct templates for all official department operational forms and documentation; maintain such ‘e' files on the One Drive ensuring such files are up to date, secure and accessible to the management team and comply with GDPR regulations

Why Join Us?

• Annual leave entitlement of 5.6
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites

What we are looking for:

Demonstrable and proven experience managing a large workforce (30 plus) on a day to day basis

Satisfactorily achieve the required standards at all times.

Proven negotiation, listening and problem-solving skills

Have experience of using a command, control and communications centre to manage security operations

Experience of working in a facilities environment

Knowledge in dealing with multiple issues at once, prioritising and resolving problems

Experience in critical asset, crisis and incident management

Demonstrate the ability to communicate with officers, colleagues, clients, contractors and management in the appropriate manner

Visit and see all Property Managers or delegates withing the portfolio daily.

SIA licence DS

Interested? Apply now and secure your future with us! 
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge.