Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

An exciting new opportunity has arisen for you to join us as a Security Operations Centre Systems Technician for one of our corporate sites based in Milton Keynes. The Systems Technician will be joining a specialised team within an exciting and fast-paced environment to work cohesively as part of the Command Centre Team. This role will require you to successfully respond, support, and manage alarm activity signals presented by the specialist monitoring software.  You will need to be compliance led and analytical in your approach, with experience in operational and security monitoring and will thrive under pressure whilst working to tight contractual deadlines

This role is ideal for those looking to start a career in the Security and Intelligence industry, working within a leading Security Operations Centre (SOC). The Systems Technician will join a fast-paced, specialised Command Centre Team, responding to alarm signals and managing incidents using advanced monitoring software. The role requires strong technical and analytical skills, a compliance-led mindset, and the ability to perform under pressure. Excellent communication, empathy, and a focus on continuous improvement are essential, along with a collaborative and solution-oriented approach.

What do you get from us: 
 

• The Role – Full Time, 42 hours per week, 4 on 4 off, days and nights 0630 to 1830 and 1830 to 0630
• Pay: £14.02 per hour
• Company Sick Pay 
• Company Pension Scheme
• Life Assurance Scheme
• Access to an Online GP Service for you and your dependents
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – access to mental health support specialists 

A typical day in the life as a Security Operations Centre Systems Technician:

• Responsible for the incident management of both the Santander Head Office and Retail Estates as a result of alarm activations
• The first port of call for all internal and external escalation
• Working alongside Santander Security Management (Strategic partners)
• Respond to all alarms and customer calls within strict target guidelines
• Following appropriate training will demonstrate a competent understanding of the systems used in the SCC
• Ability to write accurate and comprehensive incident reports

What are we looking for?
We are looking for people who are passionate about helping others and keeping those around you both safe and secure.   

• Call centre experience
• Be able to promote and deliver excellent customer service
• T. Skills and proficient in Microsoft Officer tools and applications
• Demonstrate the ability to think and act quickly in emergencies or under pressure
• Proven Data Analysis experience

Apply today and secure your future with Wilson James! 

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability  

Our Vetting Requirements
To be successful, candidates selected for an interview must provide evidence of their last 5 years of employment history; any gaps (e.g., education, traveling, or claiming benefits) must be explained and supported with documentation. This helps us to maintain our compliance in upholding the BS7858 employment checks certification. For more information on this, please click here

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.