Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

An exciting new opportunity has arisen for you to join us as a Security Operations Centre Systems Senior Night Technician for one of our corporate sites based in Milton Keynes. The Systems Technician will be joining a specialised team within an exciting and fast-paced environment to work cohesively as part of the Command Centre Team. This role will require you to successfully respond, support, and manage alarm activity signals presented by the specialist monitoring software.  You will need to be compliance led and analytical in your approach, with experience in operational and security monitoring and will thrive under pressure whilst working to tight contractual deadlines

The Systems Senior Night Technician will be joining a specialised team within an exciting and fast-paced environment to work cohesively as part of the Command Centre Team at Santander. The applicant will be required to successfully respond, support, and manage alarm activity signals presented by the specialist monitoring software.

What do you get from us: 

• The Role – Full Time, 42 hours per week, 4 on 4 off, days and nights 0630 to 1830 and 1830 to 0630
• Pay: £14.02 per hour
• Company Sick Pay 
• Company Pension Scheme
• Life Assurance Scheme
• Access to an Online GP Service for you and your dependents
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – access to mental health support specialists 

A typical day in the life as a Security Operations Centre Systems Senior Night Technician:

• Responsible for the incident management of both the Santander Head Office and Retail Estates as a result of alarm activations.
• The first port of call for all internal and external escalation.
• Working alongside Security Management (Strategic partners)
• Respond to all alarms and customer calls within strict target guidelines.
• Following appropriate training will demonstrate a competent understanding of the systems used in the SCC.
• Proactively be part of team-based problem-solving activities.

What are we looking for?
We are looking for people who are passionate about helping others and keeping those around you both safe and secure.   

• Minimum 2 years' experience in a Security Control Centre, Emergency control room or Monitoring station.
• Able to deliver excellent customer service.
• Ability to lead and manage a team.
• Proven IT Skills

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.