Support Officer 

Permanent
Location: London
Hours: 4 on, 4 off - 07..00am-19.00pm - 19.00pm-07.00am
Pay: £15.66 per hour

Join Our Team as a Support Officer!

The Operations Support Officer is a versatile security professional responsible for providing operational coverage across the estate's diverse security environments. Officers in this role must be capable of adapting to different assignments, which may include external estate patrols, building front-of-house operations, loading dock security, or Fire Control Centre monitoring duties.

This is a dynamic, high-visibility role requiring strong security awareness, excellent customer service skills, technical competence, and the ability to maintain professional standards across multiple operational contexts. Officers work both independently and as part of a wider security team, ensuring safety, security, and smooth operations across all assigned areas.

About the Role:

As a Support Officer you will be responsible for:

• Core Security Duties (All Assignments)
• Provide a visible, professional presence and deliver excellent customer service during all interactions.
• Collaborate with other security personnel and estate staff to ensure seamless service delivery
• Report hazards, incidents, suspicious activity, or notable interactions to the Control Room for appropriate logging and follow-up.
• Offer guidance and directions to visitors, ensuring smooth access to buildings and estate facilities.

Estate Security Operations

• Conduct regular external patrols of the estate to deter anti-social behaviour and ensure the safety of staff, visitors, and premises
• Assist in emergency situations, including evacuations and incident response, liaising with emergency services as needed.

Building Front-of-House Operations 

• Act as the primary point of contact for visitors, contractors, and staff entering reception areas. • Monitor and control building access, validating identity and confirming authorisation
• Assist with visitor and contractor check-in procedures using access control or booking systems.

Loading Dock & Delivery Security

• Monitor and control access to loading bays, validating vehicle entries, deliveries, and contractor movements.
• Ensure compliance with booking systems and permit-to-work procedures where required. • Perform visual checks of delivery vehicles and escort high-risk contractors or goods when appropriate

Fire Control Centre (FCC) Operations

• Monitor CCTV, access control, lift alarms, and life safety systems within the Fire Control Centre.
• Track, issue, and recover radios, keys, and security equipment using digital systems.
• Maintain accurate digital logs of all FCC activity, including personnel movements, equipment sign-outs, and incidents.
• Identify and troubleshoot minor faults with systems or devices and report larger issues to facilities
• Liaise with building reception staff, tenant representatives, and service partners to coordinate access and

• Why Join Us?

• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Uniform and full induction provided
• Cycle to work scheme

What we are looking for:

Essential

• Excellent communication and interpersonal skills
• Customer-focused with the ability to remain calm in challenging situations and emergencies
• Able to work in mixed indoor/outdoor environments and all weather condition
• Confident in managing digital logs, equipment control, and radio communication
• Ability to work independently and as part of a team across different operational contexts
• SIA – Door Supervisor
• Excellent report writing skills

Desirable

• Previous security experience in multiple operational contexts
• Experience in front-of-house, customer service-based security, or building reception roles
• Previous experience in dock security, access control, or contractor management
• Experience working in a control centre, Fire Control Centre, or building security monitoring role
• Working knowledge of CCTV, access control, and alarm systems
• CCTV licence

• Interested? Apply now and secure your future with us! 
  Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge