Security Account Manager

Permanent
Location: Longcross - Surrey
Hours: Mon-Fri – 08.00am-18.00pm
Pay: £63,742 per annum

Join Our Team as a Security Account Manager!

The Security Account Manager will be responsible for the Management and growth of one key account as well as supporting the team across the contract. This will involve developing company strategies with their customer to meet and exceed realistic targets, and to manage customer satisfaction through achieving agreed Service Level Agreements and developing strong relationships. Key Operational responsibilities include ensuring correct staffing support and financial management are maintained in line with contractual KPI's.

This role will work alongside the Client Security Management team to deliver Security services at two (currently) studio locations at Longcross, Chertsey and Uxbridge. Flexibility is expected in working locations given the nature of these sites and Security requirements.

About the Role:

As a Security Account Manager! you will be responsible for:

• Working with the WJ Security Management teams across all locations you will lead the Security team, working with other Managers within Client and WJ business streams to deliver progressive first-class Security services
• Liaise with and meet with customers and key contacts on a regular basis to review contract performance and ensure that quality standards are maintained in accordance with Service Level Agreements and Key Performance Indicators
• To lead, manage and motivate direct reports including setting goals/targets, performance reviews, appraisals, performance management, coaching, training and development planning
• To ensure appropriate processes are in place to approve and control leave, sickness absence and overtime to ensure appropriate cover of shifts, service levels are maintained, and budgetary implications are minimized whilst remaining working time compliant

• Produce weekly reporting data that forecasts operational requirements or upcoming challenges, including mitigation measures in line with client requirements

• Respond to changes in the external environment including legislation, technology and trends

• Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Uniform and full induction provided
• Cycle to work scheme

What we are looking for:

• Extensive experience in commercial and operational management including leadership and team management in the service sector
• Experience in financial management and budgetary control for scalable resources – Events industry preferred
• Excellent interpersonal and communication skills
• Commercially aware with an attention to detail
• Proven record of strong working relationship building skills
• Excellent organizational skills
• Experience in change management
• Experience of issue and conflict resolution
• Ability to work under own initiative, making decisions to benefit the organization
• SIA licence
• Interested? Apply now and secure your future with us! 
  Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.