Account Director - Security and Risk

Permanent
Location: London
Hours: Full time, Monday - Friday
Pay: £65,000 - £70,000 pa

Join Our Team as an Account Director - Security and Risk

Wilson James is seeking an experienced and forward‑thinking Account Director – Security & Risk to join our Customer Facilities Team. This pivotal role provides strategic leadership across security operations, business continuity, and health & safety, ensuring a resilient, high‑performing service for our client.

You will oversee a diverse security workforce, maintain strong client relationships, deliver expert risk guidance, and ensure operational excellence across all security and safety functions. With a visible on‑site presence, you will lead incident response, drive continuous improvement, and support the development of a highly capable security team.

About the Role:

As a Account Director, you will:

• Lead and manage all security operations through the Duty Security Managers, ensuring high standards of performance and professionalism.
• Build strong relationships with the client, attending planning meetings to ensure staffing, safety, and event requirements are fully met.
• Develop partnerships with government agencies and neighbouring organisations to enhance intelligence sharing and risk awareness.
• Provide expert guidance on Health & Safety strategies for events, viewings, and day‑to‑day operations.
• Support and guide the Business Continuity planning process, ensuring robust and effective resilience measures.
• Oversee risk management activities, including annual Security Risk Assessments and ongoing mitigation planning.
• Ensure all compliance, training, and development activities are planned, delivered, and accurately recorded.
• Produce high‑quality financial, performance, and KPI reports, supporting contractual objectives and client expectations.

Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Cycle to Work scheme

What we are looking for:

• Proven management experience within security operations, including oversight of shift workers, event staff, and ad‑hoc teams.
• Strong problem‑solving ability with the confidence to act decisively under pressure and during emergencies.
• Excellent communication skills, with the ability to produce clear written reports and deliver concise verbal briefings.
• High standards of personal presentation, reliability, punctuality, and professionalism.
• Strong administrative and organisational skills, with proficiency in Excel, Word, and PowerPoint.
• Ability to build effective working relationships with clients, colleagues, and members of the public, promoting inclusivity and EDI principles.
• Full UK Driving Licence and valid SIA Licence (DS or CP).
• Relevant qualifications, including First Aid at Work, NEBOSH (General Certificate and Fire & Risk Management), and Security or Business Risk Management certifications.

Interested? Apply now and secure your future with us! 
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.