SCC Controller

Permanent
Location: Kings Cross, London
Hours: Full time, 42 Hours per week, 4 on 4 off, 07:00-19:00 and 19:00-07:00
Pay: £ 21.50

Join Our Team as a SCC Controller

Security Service Centre Operators are to plan, assist and coordinate the activities of the SSC operations including monitoring of CCTV, logging tickets, updating access badge requests etc. Produce accurate and timely management information. To ensure efficient and compliant delivery of all tasks in the SSC and support the wider security team in addition to playing an active role in incident response as instructed by Supervisors. 

About the Role:

As a SCC Controller, you will be responsible for:

• Assist and coordinate the activities of the Security Service Centre ( SSC ) operations.
• Providing timely, accurate reports/information when requested by the management and the wider security team.
• Monitoring of CCTV operations in the SSC.
• Dealing with incidents on site and escalating it to correct channels appropriately.
• To effectively monitor and patrol via view screens and to take any remedial or immediate action as appropriate
• Participation in Projects and ad-hoc requirements related to Security management.
• Monitoring of CCTV systems – review, record and escalate incidents, fault finding and reporting.
• Monitoring of Fire & Security alarm system panel, inclusive of intruder systems.
• Be fully conversant with emergency evacuation/controlled movement, to a place of safety procedures at all the locations
• To prevent loss, damage and theft of assets by carrying out security duties including but not limited to patrolling, checking identification, issuing access pass, managing security access

Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Cycle to Work scheme

What we are looking for:

• SIA front line Licence  
• CCTV Licence 
• Excellent customer service, written communication and interpersonal skills.
• Demonstrate the ability to think and act quickly in emergencies or under pressure;
• Hold a willingness to work cooperatively and constructively with both your peer group and the leadership provided by department supervisors and management.
• Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure effectiveness and availability of departmental resources.
• Ability to deal calmly and confidently with all demands from the public.

Interested? Apply now and secure your future with us! 
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.