Safety and Security Ambassador

Permanent
Location: Paddington, London
Hours: Full Time, 42 hours per week, 4 on 4 off days and nights 0700 to 1900
Pay: £14.70 per hour

Join Our Team as a Safety and Security Ambassador 

As the Safety and Security Ambassador, you are the primary point of contact for all safety, security, and emergencies on site. You will deliver exceptional front of house service, act as the initial responder for first aid incidents, alarm activations and manage first aid resources, and oversee critical safety and security equipment. You will conduct regular and ad-hoc safety audits, track safety concerns, and play a pivotal role in life safety alarms and evacuation procedures. You are expected to deputize for the Site Manager during emergencies, ensuring continuity of operations and the highest standards of customer service.

The post holder will demonstrate excellent interpersonal skills, as you are also required to provide front of house reception services and support, including but not limited to; meeting and greeting visitors, interacting with colleagues and customers both verbally and in writing across all levels of the business, responding to incidents and emergency situations.

About the Role:

As a Safety and Security Ambassador you will be responsible for:

• Customer Service - Provide a professional, welcoming first impression and assist visitors courteously. Anticipate needs, resolve concerns diplomatically, and uphold security protocols.
• First Aid & Emergency Response - Act as first responder to first aid incidents and manage supplies. Support business continuity and deputize for Site Manager during emergencies.
• Health & Safety - Follow all site safety procedures, policies, and training. Follow all site safety procedures, policies, and training.
• Security Operations - Control access points, visitor credentials and perform security screenings. Conduct regular patrols, respond to alarms and monitor contractor compliance.
• Surveillance & Access Control - Operate security technology and monitoring systems effectively and conduct systematic patrols and enforce strict key control procedures
• Documentation & Compliance- Maintain accurate incident reports and security documentation. Adhere to data protection and display SIA/CCTV licenses at all times.

Why Join Us?

• Annual leave entitlement of 5.6 weeks per year
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Cycle to Work scheme

What we are looking for:

• SIA Licence (Door Supervisor)
• First Aid at Work certificate
• Excellent verbal and written communication skills
• Professional appearance and positive demeanour
• Experience in using Access Control Equipment
• 5 years corporate security experience with a focus on a customer service background

Interested? Apply now and secure your future with us! 
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge.