Permanent
Location: Paddington
Hours: zero hours
Pay: £14.70 ph

About the Role:

• • Act as the primary on-site contact for safety, security and emergency incidents, including first aid response, alarm activations and evacuations.
  • Deliver exceptional front-of-house and reception services, meeting and greeting visitors while maintaining a professional and welcoming environment.
  • Conduct regular and ad-hoc safety, security and fire audits, proactively identifying and reporting risks or concerns.
  • Lead initial responses and investigations for life safety alarms, fire activations and emergency evacuations.
  • Manage and monitor access control systems, CCTV, visitor credentials, keys and security equipment.
  • Carry out internal and external patrols, security screenings and contractor compliance checks.
  • Deputise for the Site Manager during emergencies and business-critical incidents, ensuring continuity of operations.
  • Maintain accurate security, safety and incident documentation in line with compliance and data protection requirements.

Why Join Us?

• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Uniform and full induction provided

What we are looking for:

• Valid SIA Door Supervisor Licence (must be worn and visible on duty).
• First Aid at Work certification with confidence in responding to medical incidents.
• Excellent verbal and written communication skills, with the ability to engage across all levels.
• Proven experience delivering high-quality customer service in a front-of-house or security environment.
• Professional appearance, positive attitude and ability to remain calm under pressure.
• Experience using access control systems, alarms and security technology.
• Physically capable of standing for extended periods and undertaking occasional physical tasks.
• Strong understanding of health & safety, fire safety and emergency response procedures.

• Experience working in a corporate, high-profile or regulated environment.
• Fire Marshal or additional emergency response training.
• CCTV licence.
• Experience mentoring or supporting new team members.

Interested? Apply now and secure your future with us! 
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.