Vacancy Reference:
4814
Contract Type:
Guaranteed Hours
Temp or Perm:
Permanent
City:
Milton Keynes
Closing Date:
12 June 2026
Salary:
£14.58

Security Relief Systems Technician

Permanent
Location: Milton Keynes
Hours: Part-time, 120 hours per month, varied shifts.
Pay: £14.58 per hour

Exciting Opportunity in Security & Intelligence

Are you looking to kickstart a career in the Security and Intelligence industry? This is your opportunity to join an industry-leading Security Command Centre (SCC), where you'll gain hands-on experience, specialist training, and exposure to real-time security operations.

As a Systems Technician, you'll be part of a highly skilled team working in a fast-paced, technology-driven environment supporting a major global organisation. No prior security experience is required—full training will be provided—making this the perfect role to build your future career.

Duties:

Monitor and respond to alarm activations across Head Office and retail locations in real time.
Act as the first point of contact for incidents, managing escalations internally and externally.
Support incident management processes, ensuring timely and accurate responses in line with procedures.
Communicate professionally with colleagues, stakeholders, and third-party providers via phone and email.
Produce clear, accurate incident reports and maintain detailed records.
Work collaboratively with Security Management and team members to resolve issues and improve processes.
Provide support to colleagues affected by incidents, demonstrating empathy and professionalism.
Deliver time-critical tasks to strict deadlines while maintaining compliance with all SOPs, SLAs, and regulations.

Why Join Us?

Annual leave entitlement of 5.6 weeks
Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
Health and Wellbeing – Life assurance scheme, access to mental health support specialists
Access to an Online GP for you and your dependents.
Financial support
Discounts on hundreds of retail sites
Cycle to Work scheme

What we are looking for:

Call centre/Customer service experience in a high volume call environment
Excellent communication skills (written and verbal) with a professional and calm approach.
Ability to remain focused and make decisions in high-pressure or time-sensitive situations.
High attention to detail with the ability to identify unusual or suspicious activity.
Strong organisational skills, with the ability to manage multiple tasks and priorities.
Team-oriented mindset with the ability to build effective working relationships.
Basic IT skills, including Microsoft Office, and confidence learning new systems.
Willingness to work shifts (including evenings, weekends, and holidays).

Interested? Apply now and secure your future with us!
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.