Reception Service Host

Permanent Part Time Role
Location: Gatwick Airport
Hours: working 3 days a week.
Pay: £14.04 hourly rate

Join Our Team as a Reception Service Host

Working as a member of the WJ Reception centre team, you will effectively deliver on a day-to-day basis the front of house management for Destinations (Gatwick HQ), Jubilee House and or First Point.

About the Role:

As a reception service host, you will be responsible for:

• Ensure all customers and visitors receive a warm and welcome greeting and they are dealt with politely and efficiently.
• Deal calmly and reasonably with any pressurised situations. Escalate any adverse situations arising or developing as appropriate.
• Deal with any telephone and email enquiries in a friendly and efficient manner.
• Arrange meetings, including Booking, setting up rooms if required, ensure they are stocked, ensure IT within meeting rooms is operational and report and coordinate remedial to defects, always leaving room clean and organized.
• Offer general assistance to all teams. Perform any other duties which may be reasonably required by GAL.
• Ensure emergency procedures and standard operating procedures are kept up to date
• Carry out and record regular checks of facilities/equipment and advise GAL property of any issues found.
• Log visitors and contact their hosts in a timely manner. Manage all aspects of the visitor pass process and maintain accurate, auditable logs.

Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Cycle to Work scheme

What we are looking for:

• Previous experience in a customer service/ customer care environment
• Basic IT skills
• SIA licence is desirable

Interested? Apply now and secure your future with us! 
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge.