Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

We are currently seeking enthusiastic individuals to join our team as a  Ramp Trainer at one of the UK's busiest airports – London Luton Airport.

Join us as a Ramp Trainer where you will be able to explore a world full of opportunities working here at the Airport. You will be meeting people from all over the world, where you will be part of the most vital part of these passengers' journeys, by making sure they get to their destination safely.    

What do you get from us:  

• The Role – Full time, permanent role working a 4 on 4 off shift pattern.
• Pay: £16.37 hourly rate
• Company Sick Pay
• Annual leave entitlement of 5.6 weeks
• Company Pension Scheme
• Life Assurance Scheme
• Access to an Online GP Service for you and your dependents
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – access to mental health support specialists 

The Role 

Exciting and rewarding, a typical day in the life as a Ramp Trainer is responsible for delivering high-quality training to ensure that ramp and PRM assistance teams operate safely, efficiently, and in full compliance with regulatory and airline standards. The role involves onboarding new staff, conducting refresher courses, and ensuring all team members meet the required operational and customer service standards.

• Deliver initial and recurrent training programs for PRM ramp operations, including equipment handling, manual handling, and customer service.
• Ensure all training complies with CAA, and airport-specific regulations.
• Conduct practical and theoretical assessments to validate competency.
• Provide ongoing coaching and development for ramp staff, focusing on PRM assistance best practices.
• Maintain up to date training records and documentation in line with regulatory requirements.
• Train staff in safe use of PRM-related equipment, such as Ambu lifts, wheelchairs, pro swing and electric buggies.
• Conduct risk assessments and ensure staff adhere to safety protocols. 

What are we looking for? 

We are looking for people who are passionate about helping others and keeping those around you both safe and secure.   

 Essential:

• Basic IT Skills.
• Maintain a high standard of personal presentation.
• Able to demonstrate an ability to work as part of a team.
• Previous experience in PRM operations, ramp handling, or ground services within an airport environment.
• Strong understanding of PRM legislation, airline policies, and airport safety procedures.
• Familiarity with PRM assistance equipment and ramp safety protocols.
• Excellent communication, coaching, and interpersonal skills.
• Ability to work shifts, including early mornings, nights, weekends, and holidays as required. 

Qualifications and Licenses

Essential

• Full Driving Licence.
• Manual Handling Instructor certification.
• Train the Trainer certification or equivalent.
• HGV Licence.

Desirable

• First Aid qualification.
• Airside Driving Permit (ADP) or willingness to obtain. 

Apply now and have your career take off with Wilson James!

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.

Please note that successful internal applicants will be appointed on the terms and conditions applicable for this role and as detailed above, current terms and conditions will not apply.