Ramp Agent - Heathrow Airport

  • Vacancy Type:
    Full Time
  • Type of Contract:
    Aviation Logistics
  • Temp or Perm:
  • City:
  • Salary/Rate:

Are you looking for a fresh challenge? 

We are currently looking for Ramp Agents to join our team at Heathrow Airport.  

Working as a member of the Passengers Services team, you will drive the company's Vehicles on the airfield to the aircraft to transfer PRS passengers (Passengers Requiring Support) from the aircraft to the terminal building or from the terminal building to the aircraft. 

You will also drive electric buggies and assist passengers in wheelchairs, when required to assist passengers within the terminal building. 


Main Duties: 

  • Completing the daily Vehicle Check Sheet, to maintain the operational reliability of the vehicle, reporting where necessary, any vehicle defects in line with the Vehicle Inspection procedure 
  • Drive the company ambi-lifts or minibuses ensuring that the vehicle is safe and secure at all times.  
  • Deliver or collect the passengers at the aircraft door and assist with the transfer into their seat or wheelchair through safe manual handling techniques. 
  • Carry out Customer Care Agent/Ambi-lift or Minibus Driver duties as directed by the Control team.  
  • Escorting arriving and departing passengers with reduced mobility through the airport, as required. 
  • Providing assistance with baggage. 
  • Ensuring that ambi-lifts, minibuses, wheelchairs and buggies are clean and tidy at all times 
  • Ensure that Control is updated on progress by use of IT handsets and radios. 
  • Ensure that all necessary paperwork is completed legibly and submitted in a timely manner 
  • Any additional reasonable duties as assigned by operational management 

Essential Criteria: 

  • Full UK Driving Licence 
  • You must be aged 23 and over and have held a driving licence for two years 
  • You must be able to obtain and airside driving permit (Including passing a driving medical with a colour-blind test) 

What we can offer you: 

  • £12.54 per hour 
  • Full Time Hours – 4on 2off shift pattern (Shift working patterns include: early starts, late finishes, weekdays and weekends covering an operational window from 0430 – 2330.) 
  • Paid Annual leave of 5.6 weeks per year 
  • Life assurance scheme 
  • Company sick pay 
  • Pension Scheme 
  • Access to an industry leading Employee Benefits Platform offering lifestyle savings and discounts on most high street retailers, a Reward and Recognition programme 
  • The opportunity to develop your security career with access to training and development programmes 
  • Employee Assistance Programme that provides a health and wellbeing support service 
  • As an employer of choice, we focus on wellbeing, training, and career progression 
  • Employee Referral Scheme 


Wilson James is a leading security, construction logistics and aviation services provider with more than 5,000 employees. With in-depth sector and service expertise, we deliver solutions to clients operating across the Aviation, Construction, Corporate, Energy, Manufacturing, Maritime and Technology industries. 
Wilson James provides services to some of the world's most iconic brands. We collaborate. We raise standards. We win awards. 
We employ more than 5,000 brilliant people across security, construction logistics and aviation services. 

We celebrate diversity. With more than 75 nationalities represented in the Wilson James family, we are a truly inclusive company. 
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. 

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London Heathrow Airport, Terminal 5, Hounslow, Middlesex, UK, TW6 2GA

Meet the recruiter

Darlynne Fernandes


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Employee Assistance Programme
Mental health and counselling access
Personal wellbeing resources
24/7 confidential helpline
Retailer discounts
Life assurance