Ramp and Skills Trainer

Full Time Temp Role
Location: Birmingham Airport.
Hours: Monday- Friday 08.00-16.00
Pay: £31,945 annual pay.

Are you looking for a new and exciting role? Join our team at Birmingham Airport as a Ramp and Skills Trainer, playing a crucial role who is responsible for delivering high-quality, compliant training across all areas of PRM (Passengers with Reduced Mobility) and ramp operations. The role ensures that all staff are fully equipped to deliver safe, efficient, and customer-focused assistance and ground handling services in line with Civil Aviation Authority (CAA), European Civil Aviation Conference (ECAC), and Wilson James standards.

This position involves developing, delivering, and evaluating both theoretical and practical training, supporting ongoing staff development, and fostering a culture of safety, inclusion, and service excellence across the airport operation.

About the Role:

As a Ramp and Skills Trainer, you will be responsible for:

•  Training Delivery: Deliver initial and recurrent training for PRM and ramp operations, including:
•  Equipment handling, manual handling, and mobility device use (wheelchairs, aisle chairs, Ambi lifts, buggies, etc.).
• Passenger assistance techniques for boarding, deplaning, and airport transit.
• Customer service and communication skills to support passengers with diverse needs.
• Conduct both classroom and on-the-job coaching sessions, providing constructive feedback and assessing staff competence.
• Ensure training aligns with CAA, ECAC DOC 30, EC 1107/2006, and airport-specific regulations.

Customer Service Excellence:

• Train staff on delivering excellent customer service to passengers with reduced mobility, focusing on empathy, communication skills, and sensitivity to diverse needs.
• Provide guidance on how to assist passengers in a respectful and dignified manner, ensuring they feel comfortable and always supported.

Safety and Compliance:

• Conduct risk assessments and ensure adherence to Health & Safety, Disability Awareness, and Manual Handling protocols.
• Maintain up-to-date training materials reflecting current legislation, airline, and airport procedures.
• Ensure staff are trained in emergency procedures and the safe operation of all PRM and ramp equipment.
• Support incident and complaint investigations with training-related insights. 

Why Join Us?

• Annual leave entitlement of 5.6 weeks.
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Cycle to Work scheme

What we are looking for:

Education and Experience:

Required:

• Teaching qualification (AET/ PTLLS or equivalent) o Previous experience working with passengers with reduced mobility (PRM), in customer service, or in an airport setting.
• Experience in training and mentoring others, with the ability to clearly communicate concepts and demonstrate techniques.
• Be able to demonstrate classroom training alongside on-the-job training
• Be able to demonstrate experience handling vehicles of various sizes o Competent in IT systems and maintaining accurate records

Preferred:

• Certification in first aid, CPR, or emergency response.
• Train the trainer certification in line with assisted travel

Qualifications and Licenses.

Essential

• Full Driving Licence.
• Train the Trainer certification or equivalent.
• AET Teaching qualification or equivalent.
• First Aid qualification.

Desirable

• Manual Handling Instructor certification.
• HGV Licence.
• Airside Driving Permit (ADP) or willingness to obtain.

Interested? Apply now and let your career take off! 

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges

Please note that successful internal applicants will be appointed on the terms and conditions applicable for this role and as detailed above, current terms and conditions will not apply.