Rail and Trolley Security Operative

Permanent
Location: Heathrow Airport
Hours: Full time, 4 on, 2 off, shifts vary between 04:00 - 00:00 
Pay: £13.85 ph

Are you looking for a new and exciting role? Join our team at Heathrow Airport as a Rail and Trolley Security Operative. 

Security & Trolley Officers play a vital role in keeping Heathrow's rail stations safe, welcoming and operational. Working across the Central Terminal Area, Terminal 4 and Terminal 5 platforms, you will carry out security sweeps, manage passenger trolleys and deliver exceptional customer service to travellers, colleagues and our client. This is a highly visible, customer‑facing role where your vigilance and professionalism help maintain safety and smooth passenger flow at one of the world's busiest airports.

About the Role:

As a Rail and Trolley Security Operative, you will be responsible for:

• Manage passenger trolleys by clearing exits, collecting them from platforms and returning them to holding areas.
• Carry out security sweeps in line with the Station Security Plan.
• Patrol stations to identify unattended items, assess behaviour and escalate concerns appropriately.
• Check seals on critical equipment and emergency exits, reporting and escalating any issues.
• Maintain a polite, friendly and professional manner with passengers, colleagues and the client.
• Apply HOT principles confidently when assessing suspicious items.
• Report any damage or defects that may compromise safety or security.
• Stay alert to activity on site, reporting risks, suspicious behaviour or emergencies immediately.
• Assist with customer service duties, including Meet & Assist support during station closures.
• Complete incident reports, equipment checks and other operational tasks as directed by station management.

Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Cycle to Work scheme

What we are looking for:

• Strong customer service skills with confidence engaging the public.
• Ability to remain calm, clear‑headed and decisive under pressure or in emergencies.
• Basic IT skills for reporting and communication tasks.
• Clear verbal and written communication skills for accurate reporting.
• High standard of personal presentation and professionalism.
• Reliable, punctual and committed to maintaining strong attendance.
• Ability to work effectively as part of a team.
• Comfortable dealing with a wide range of public interactions, including challenging situations.
• Understanding of equality, diversity and inclusion in relation to passenger needs.
• Genuine interest in and commitment to the work of Wilson James and its clients.

Qualifications

• Essential: SIA Security Guarding Licence (SG) or above
• Desirable: AED/Defibrillator certificate

Interested? Apply now and let your career take off! 

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges
If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.

Please note that successful internal applicants will be appointed on the terms and conditions applicable for this role and as detailed above, current terms and conditions will not apply.