Rail Security/Trolley Officer

Permanent
Location: Heathrow
Hours: 40 hours per week; 9.5 hours per day (4on 2off shift pattern)
Pay: £13.85 per hour

Do you enjoy meeting and greeting people? Do you thrive on providing a first-class customer service, where a simple smile or hello can brighten someone's day? If so – then we are looking for you to join our amazing team based at Heathrow Airport as a Security/Trolley Officer. 

The Heathrow rail team provide security to the Heathrow rail stations. The service covers the operational schedule, 365 days per year and employs a diverse workforce to deliver this service. As a Trolley Operative/Security Agent, you will be responsible for supporting the Site Manager in aspects of the security operation and are required to protect the customer's property, people and/or assets by providing security services.    

The position requires you to have a high level of customer service and communication skills along with a positive attitude.  

About the Role:

As a Rail Security/Trolley Officer, you will be responsible for:

• Ensure the collection of trolleys from relevant points in the station and placed in required storage areas.
• Conduct a security sweep on the stations every half an hour of the shift if required
• Complete a walk around the station and ensure everything is running smoothly
• Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or passengers).
• Check for any unattended items and ensure this is reported
• To ensure that your ID Pass is on display at all times while at work
• Help with the breaks where needed
• Any additional reasonable duties requested by operational management.

           Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Cycle to Work scheme

What we are looking for:

• Able to the ability to think and act quickly in emergencies or under pressure  
• Able to deal calmly and confidently with all demands from the public.  
• Deliver excellent customer service  

Interested? Apply now and let your career take off! 

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges

Please note that successful internal applicants will be appointed on the terms and conditions applicable for this role and as detailed above, current terms and conditions will not apply.