Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

We are looking for a Portfolio Supervisor to join us at our client site in London. Our client is one of the largest pedestrianised communities around, with modern offices, retail, food and drink outlets all in one place. Alongside this are modern gardens giving the site a unique feel.

As a Portfolio Supervisor you are an integral part of the team and you can make an impact with your skills to protect, deter and respond to any security matters, whilst providing an exceptional customer service experience. 

What do you get from us: 

• Shift Pattern – 4 on, 4 off – 07.00am-19.00pm & 19.00pm-07.00am
• Pay: £15.64 per hour
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists 
• Access to an Online GP Service for you and your dependents

A typical day in the life as a Portfolio Supervisor:  

• Understand and review all building requirements, fire panels, escalation plans and AI SOPS every shift
• Attend the daily Supervisors meeting as directed passing on all relevant information to staff and with other supervisors.  Raise with DSM all issues and risks opportunities and threats
• Notify DSM and OSM if there are open shifts in your under 10 days in advance, work with Scheduler and DSM to fill the gaps
• Ensure no employee works in excess of 8 straight shifts and seek management approval to exceed this. 
• Allnew staff are appropriately trained and signed off as delivered on the relevant and correct documentation. 
• Double check all staff have completed the site induction, if not escalate to the Training Manager
• Ensure staff have completed the site Risk Assessments on day 1 (Training Manager informed)
• Check On-line Behavioural safety is completed (Training Manager informed)
• Ensure staff have completed or are booked on the On-line ACT training (Training Manager informed)
• All staff are trained on building specific posts and systems such as fire panels, IT systems, Tracktic and in the use of the building communications equipment.  Keep a record of the training, schedule and log refresher training. Any new procedures or changes are to be communicated by you to all your team in a timely manner
• Work with DSM/CSM and Scheduler to manage staffing cover of holidays, sickness and other absence
• You are responsible for staff welfare on your portfolios. You are to challenge and thoroughly engage with staff absence and you will be measured on this aspect of line management. You are expected to minimise absence by supervising individuals closely and encouraging and leading by example

• What are we looking for?
  We are looking for people who are passionate about helping others and keeping those around you both safe and secure.   
• Strong data inputting and administration skills
• Demonstrate proven negotiation, listening and problem-solving skills
• Have experience of using a command, control and communications centre to manage security operations
• Experience of working in a facilities environment
• Have experience in dealing with multiple issues at once, prioritising and resolving problems
• Experience in critical asset, crisis and incident management
• Demonstrate the ability to communicate with officers, colleagues, clients, contractors and management in the appropriate manner
• Visit and see all Property Managers or delegates withing the portfolio daily
• Demonstrate the ability to effectively deal with incidents with demonstrable resilience and self-control
• Excellent customer engagement with very good verbal and written communication skills
• Experience with security surveillance and access control systems
• High level of attention to detail, timekeeping and ability to prioritise time effectively
• An understanding of the principles of equality and diversity in relation to security staff
• Have an ability to deliver succinct and clear reports both verbally and written
• SIA

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position,