Portfolio Supervisor

Permanent
Location: London
Hours: 4 on, 4 off, days from 07:00 - 19:00-19.00pm-07.00am
Pay: £16.76 per hour

Join Our Team as a Portfolio Supervisor!

Are you a vigilant and dedicated professional looking for a rewarding career in security? We are seeking a reliable and proactive Security Officer to help maintain a safe and secure environment for our staff, visitors, and assets. In this role, you will be responsible for monitoring premises, conducting patrols, responding to incidents, and ensuring that security protocols are upheld at all times. If you have strong observational skills, excellent attention to detail, and the ability to handle situations calmly and professionally, we would love to hear from you!

About the Role:

As a Portfolio Supervisor, you will be responsible for:

• Manage daily shift rotations and work schedules ensuring all contracted hours & additional ad-hoc hours are manned on time within your area. You will anticipate gaps, provide solutions and cover but keep Operations Support Manager and DSM informed
• Attend the daily Supervisors meeting as directed passing on all relevant information to staff and with other supervisors. Raise with DSM all issues and risks opportunities and threats
• You are responsible for staff welfare on your portfolios. You are to challenge and thoroughly engage with staff absence and you will be measured on this aspect of line management. You are expected to minimise absence by supervising individuals closely and encouraging and leading by example
• Provide robust management around your staff behaviour, presentation, discipline and timekeeping. You are expected to lead by example and deal with issues quickly and robustly leaving your staff in no doubt what the standards are. Evidence of moral courage will be measured to ensure you have control of your staff issues
• Ensure all staff are trained on building specific posts and systems such as fire panels, IT systems, Tracktic and in the use of the building communications equipment. Keep a record of the training, schedule and log refresher training. Any new procedures or changes are to be communicated by you to all your team in a timely manner
• You will be wholly responsible for the day to day supervision of staff and security operations within your allocated portfolio (group of buildings and their areas) and or an area like the Estate
• Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Uniform and full induction provided
• Cycle to Work scheme

What we are looking for:

• Demonstrable and proven experience managing a large workforce (30 plus) on a day to day basis
• Have experience of using a command, control and communications centre to manage security operations
• Experience of working in a facilities environment
• Have experience in dealing with multiple issues at once, prioritising and resolving problems
• Demonstrate the ability to effectively deal with incidents with demonstrable resilience and self-control
• Strong IT Skills (Microsoft, Excel, Office 365, PowerPoint) with ability to use data to create reports and statistics
• Strong customer service skills
• SIA – DS and CCTV if preferable
• Interested? Apply now and secure your future with us! 
  Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.