Planning and Performance Lead

Permanent Full-Time role.
Location: Birmingham Airport 
Hours: Monday-Friday (08:00-16:00)
Pay: £41,000 annual pay

Join Our Team as a Planning and Performance Lead is accountable for the strategic planning, resourcing, and performance management of the Assisted Travel service at Birmingham Airport. The role ensures workforce capacity is accurately forecast, efficiently deployed, and continuously optimised to meet contractual, operational, and financial objectives.

About the Role:

As a Planning and Performance Lead you will be responsible for:

• Develop, maintain, and continuously improve robust workforce plans aligned to passenger demand, seasonal trends, and contractual requirements.
• Analyse historical and live demand data to forecast staffing requirements and identify risks to service delivery.
• Design and manage flexible roster models incorporating permanent, part-time, casual, and agency labour.
• Ensure effective coverage across all operational zones (landside, airside, apron).
• Monitor daily operations and implement real-time adjustments to staffing plans in response to operational disruption, absenteeism, or demand spikes.

Why Join Us?

• Annual leave entitlement of 5.6 weeks.
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Cycle to Work scheme

What we are looking for:

• Proven experience in workforce planning, performance management, or operations leadership.
• Strong analytical capability with experience interpreting and presenting performance data.
• Excellent IT skills, including workforce management and time & attendance systems.
• Demonstrated leadership experience within a high-demand operational environment.
• Ability to operate effectively under pressure and manage competing priorities.
• Adaptability: Capable of responding to changing demands and operational challenges.
• Technical Proficiency: essential experience with resource management software (e.g., Time Gate) and Time and Attendance tools. Full IT Skills proficiency
• Essential Background in Strategy Management, Resource Planning Management, Operations Management, or a related field, preferably in a high-demand environment like an airport.

Desirable:

• Experience within aviation, transport, or similarly regulated environments.
• Experience supporting payroll accuracy and labour cost control.
• Track record of implementing planning or performance improvement

Interested? Apply now and secure your future with us! 
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.