Ready to take off in your aviation career journey? Join the skies with our dynamic Customer Service Apprenticeship Program with Wilson James and Team Heathrow. Join us as a Passenger Assisted Services Apprentice starting October 2024! 

We are actively seeking enthusiastic individuals to join our busy team as a Passenger Assisted Services Apprentice working at Heathrow Airport. This apprenticeship offers an incredible opportunity to develop customer service skills and start your career within the vibrant aviation sector. 

• Gain hands-on experience working as a Passenger Assisted Services agent, providing support as required to special assistance passengers as they navigate the terminal and board or disembark from the aircraft.
• Provide first-rate service to passengers who will be travelling worldwide, escorting arriving, and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/ caddy as required.
• Gain valuable experience and be a vital part of the aviation community, where you will learn from our skilled and knowledgeable team on how to help passengers with their journeys, whether it is with their baggage, helping them to check in or even helping with their shopping!
• Learn from industry experts and act with confidence!
• Unlock opportunities for personal growth and progression!

 You will….

• Be 18 years old or over and legally eligible to work in the UK by the time the apprenticeship starts in October 2024. 
• Have worked in the UK for 3 years or more.
• Have not attained a customer service qualification at level 2 or above.
• Have a genuine passion for aviation and are excited to build your career in the industry.
• Genuinely enjoy caring for people and making a positive impact on their travel experience.
• Be committed to providing outstanding customer service with a positive can-do attitude.
• Have the ability to work independently as well as part of a team.
• Have good communication and interpersonal skills.
• Be willing to absorb knowledge and learn as you go!

In this role, you'll enjoy the flexibility of shift work. Typically, shifts run for 8 hours, varying between 4 am and 11 pm, and will include some weekends and bank holidays if they coincide with your shift pattern. You can expect a mix of early mornings and late evenings.

*Please note this role starts from October 2024*

What you will get from us:

• Apprentice contract for 24 months, with the potential for a permanent role upon successful completion of your qualification.
• Salary £26,000 per annum.
• Access to various means of training resulting in a Level 2 Customer Service Practitioner qualification.
• 5.6 weeks holiday
• Heathrow Express Rail Service discount.
• Access to an Online GP Service for you and your dependents
• Lifestyle Benefits: Mortgage and financial advice, shopping and food store vouchers, eligibility for -incentive-based employee schemes
• Health & Wellbeing support including access to mental health support specialists.

Individuals who have not yet achieved level 1 English and maths are required to achieve level 1 English and maths and take the test for level 2 prior to taking the End Point Assessment. 

This is a great opportunity to join an exciting sector - Don't just dream of flying high – make it a reality!

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability