Operations Support Lead

Fixed Term 12 months
Location: Central London
Hours: Full Time, Monday to Friday 0830 to 1700
Pay: £65,000 to £70,000 per annum depending on experience

Join Our Team as a Operations Support Lead

Are you a skilled and driven leader with a passion for operational excellence and security resilience? We're seeking an Operations Support Lead to play a pivotal role in supporting the effective delivery of security operations across our client's UK estate. This is a high-impact role that combines operational coordination, crisis and incident response, and the development of security procedures and workflows.

As a key contributor to both daily operations and long-term strategic resilience, you'll bring strong people leadership, a deep understanding of operational governance, and a proactive approach to maintaining and enhancing security performance across a dynamic estate.

About the Role:

As an Operations Support Lead you will be responsible for:

• Support security operations across the UK, acting as a key escalation point for day-to-day and critical issues.
• Oversee 24/7 control room operations, ensuring service continuity and high performance.
• Lead incident and crisis response, including emergency planning, simulations, and post-incident reviews.
• Manage and develop a team of six managers, driving training and continuous improvement.
• Collaborate with internal stakeholders, partners, and emergency services.
• Lead mobilisation of new sites and contribute to key security projects.

Why Join Us?

• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites

What we are looking for:

• Proven experience in managing and supporting complex security operations in high-risk environments.
•  Extensive experience in incident and crisis management, including multi-agency coordination and emergency response.
• Strong leadership capability, with experience managing operational teams, training delivery, and staff development.
•  Hands-on experience in creating and maintaining operational workflows, procedures, and documentation.
•  Strategic and analytical thinker with the ability to lead short-term responses and long-term planning initiatives.
• Understanding of resilience frameworks, business continuity, and ISO 27001 compliance
• Level 3 or Level 4 Security Management qualification
•  Business Continuity or Resilience-related qualification (e.g. CBCI, DBCI – desirable)
•  Degree or equivalent experience in Security, Risk Management, or related field (desirable)

Interested? Apply now and secure your future with us! 
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge.