Operations Manager

  • Vacancy Reference:
  • Vacancy Type:
    Full Time
  • Type of Contract:
    Aviation Logistics
  • Temp or Perm:
  • City:
  • Closing Date:
    12 August 2024
  • Salary:

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

We are looking for an Operations Manager to join us at our client site at Luton Airport who will be responsible for overseeing the daily operational activities to ensure service levels are achieved and exceeded. You will support and coordinate the duty manager team, maintain responsibility for the H&S, monitor staffing levels, and deliver an excellent service to our customers whilst managing a 24/7 operation. This role requires a highly organized individual who can prioritize multiple issues and is driven to develop the skills of the team. You should be passionate about helping people and thrive on responsibility.

What do you get from us: 

  • The Role – Full time, Permanent role working 5 days a week.
  • Pay: £40,000 annual salary
  • Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
  • Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
  • Health and Wellbeing – Life assurance scheme, access to mental health support specialists 
  • Specific site benefits – Car Parking Available.   

A typical day in the life as an Operations Manager:  

  • To ensure that; all Airport Authority Service Level Agreements are met and maintained, the standards of service carried out meets the Company quality standards and the requirement of the Airport.
  • Take appropriate action where standards and services are not being met.
  • Proactively consult with Airlines in the event of any service failure or significant event.
  • At all times comply with Health & Safety Executive, Department for Transport and Luton Airport Limited protocol along with the Airport operating procedures
  • Maintain effective customer contact, report on service delivery and resolve any problems in a timely manner.
  • Implement key performance indicators for your direct reports.
  • Responsible for the Rostering of staff under your control and managing their absence and annual leave cover.
  • Ensure staff under your control sign on and off appropriately and correctly in accordance with Company Policy and Procedures.
  • Ensure that all equipment, including keys, PDA's and vehicle are signed out, relevant paperwork completed, and are fully accounted for at the end of each shift. regulations governing the work are fully complied with.
  • Conduct a monthly inspection and prepare a report for the Contact Manager of all incidents.

What are we looking for?

  • IT skills to include Microsoft outlook, word & excel.
  •  Demonstrate the ability to think and act quickly in emergencies or under pressure.
  • Have an ability to deliver succinct and clear verbal and written reports where necessary.
  • Maintain a high standard of personal presentation.
  • Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure team effectiveness and availability.
  • Able to demonstrate an ability to work as part of a team.
  • Able to deal calmly and confidently with all demands from the public.
  • An understanding of the principles of equality and diversity in relation to visitors' needs.
  •  Previous line supervisory experience


  • Aviation experience.
  • Management experience in a unionised environment.

Qualifications and Requirements:


  • Full driving licence


  • IOSH managing safely

Apply today and secure your future with Wilson James! 

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability  

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Luton Airport PRM
London Luton Airport, Airport Way, Luton, Bedfordshire, UK, LU2 9LU

Meet the recruiter

Zunera Irfan


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