Office Lead

Permanent Full-Time role.
Location: Birmingham Airport
Hours: Monday to Friday (08:00-16:00)
Pay: £33,000 annual pay

Join Our Team as an Office Lead is responsible for the effective leadership, coordination, and governance of all sites based administrative, colleague lifecycle, and people-performance activities. The role ensures business continuity, regulatory compliance, accurate workforce data, and a high standard of colleague and client engagement.

About the Role:

As an Office Lead you will be responsible for:

• Lead and manage the site administration function, ensuring consistent, compliant, and high-quality delivery.
• Line-manage the Colleague & Customer Engagement Coordinator, providing clear objectives, coaching, and performance management.
• Act as the escalation point for complex or sensitive administrative, people, or client matters.
• Ensure administrative priorities align with operational demand and Station Manager direction.
• Maintain business continuity through effective planning, task prioritisation, and resilience

Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Cycle to Work scheme

What we are looking for:

• Proven experience in administration, office leadership, or people coordination within a regulated environment.
• Strong IT capability and confidence using workforce, HR, and ticketing systems.
• Excellent written and verbal communication skills.
• Ability to manage sensitive information with confidentiality and professionalism.
• Current DBS & CTC clearance.

Desirable:

• Experience in recruitment, vetting, or HR administration.
• Knowledge of systems such as Time gate, Honeydew, Zendesk, SAP, or WJ platforms.
• Aviation or security-regulated environment experience.
• GSO / GSS qualifications.

Interested? Apply now and secure your future with us! 
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.