Incident Manager

Permanent
Location:  Central London
Hours: 42 hours per week, 4 on 4 off, days and nights
Pay: £28.84 per hour

Join Our Team as an Incident Manager

At Wilson James, we take immense pride in delivering top-notch services to our clients. We are actively searching for a highly skilled and experienced Incident Manager to join our dedicated team. This role involves the effective, day-to-day response to and management of safety and security incidents that may pose a risk to the employees of our client, one of the world's biggest tech companies based in King's Cross, or have the potential to negatively impact its day-to-day (business as usual) operation, its business interest and/or its reputation.

This person will also be responsible for the overall operation and client experience provided by the country security operations centre. The position will provide a 24/7 Bronze (operational) cover within the security operation centre's incident management structure, referred to as “Gold-Silver-Bronze (Strategic-Tactical-Operational) Command.

About the Role:

As an Incident Manager you will be responsible for:

• Provide expert guidance and oversight on operational resilience policies and procedures, ensuring alignment with the client's resilience framework and best practice standards.
• Capture lessons learned from table-top exercises, make clear recommendations, and drive the implementation of agreed actions.
• Communicate critical information effectively to risk owners and key stakeholders.
• Advise management on all security matters, including reviewing and enhancing security policies and procedures.
• Maintain a strong understanding of the client's core business activities to ensure the Security Operations Centre delivers the most effective security solutions and services
• Lead and manage security personnel during incident response, ensuring professionalism, effectiveness, and continuous development of the team.

Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Cycle to Work scheme

What we are looking for:

• Experience in successfully operating as part of and/or supervising/managing a team in a UK Emergency Services controlroom environment
•  Experience in managing incidents with multi agency involvement
• Deliver excellent customer service
•  Business process mapping and risk assessment
•  Hands-on experience in incident and crisis management
• Understanding of risk and information security control frameworks
• SIA Licence

Interested? Apply now and secure your future with us! 
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge.