FOH Security Officer

Permanent
Location: London
Hours: 4 on, 4 off – 07.00am-19.00pm
Pay: £14.28 per hour

Join Our Team as a FOH Security Officer!

The FOH Officer plays a vital role in maintaining a safe and welcoming environment within building reception and lobby areas. This Officer serves as the first point of contact for staff, visitors, and contractors, combining customer service with core access control and security duties. The role requires excellent interpersonal skills, a calm and professional demeanour, and the ability to maintain a visible presence while enforcing security protocols

About the Role:

As a FOH Security Officer! you will be responsible for:

• Provide a visible, professional presence and deliver excellent customer service
• Offer guidance and directions to visitors, ensuring smooth access to buildings and estate facilities.
• Collaborate with other security personnel and estate staff to ensure seamless service delivery.
• Report hazards, incidents, suspicious activity to the Control Room for appropriate follow-up.
• Uphold all security protocols while maintaining professionalism, vigilance, and discretion.
• Act as the primary point of contact for visitors, contractors, and staff entering the reception area.
• Monitor and control building access, validating identity and confirming authorisation
• Assist with visitor and contractor check-in procedures using access control or booking systems.
  Liaise with building reception staff, tenant representatives, and service partners to coordinate access and maintain flow.
• Conduct regular patrols of reception and surrounding lobby areas to ensure safety and visibility.
• Respond to incidents, alarms, or emergencies in accordance with site procedures.
• Support fire evacuation procedures and act as a marshal when required.
• Report maintenance or health and safety issues using the building management system.
• Support emergency evacuation or lockdown procedures affecting service areas.
• Maintain high standards of dress, conduct, and communication throughout the shift.
• Follow all relevant Assignment Instructions, Risks Assessment, SOP and policy.

• Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Uniform and full induction provided
• Cycle to work scheme

What we are looking for:

• Understanding of the principles of equality and diversity in relation to visitors' needs.
• Valid SIA DS & CCTV licence
• Excellent communication and interpersonal skills.
• Customer-focused with the ability to remain calm in challenging situations.
• Strong situational awareness and sound judgement.
• Professional appearance and behaviour.
• Basic IT proficiency (for sign-in systems and incident logging).
• Ability to work independently and as part of a team.
• Previous experience in a front-of-house or customer service-based security role (beneficial).

• Interested? Apply now and secure your future with us! 
  Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge