Front of House Manager

Permanent
Location: Reading
Hours: Monday to Friday, 50 hours per week, 0800 to 1800
Pay: £45,000 to £48,000 per annum dependent on experience

Join Our Team as a Front of House Manager

Front of House Manager – 5 Luxury Service Experience Required*

We are seeking an exceptional Front of House Manager for our client, an award-winning business environment in Reading, Berkshire, renowned for its premium service and outstanding facilities. This is an exciting opportunity for someone with a 5* or 6* hotel background to lead, inspire, and deliver top-tier service.

Set in a multi award winning business environment, in an outstanding location in Reading, Berkshire, with first-class on-site amenities, enjoyed by over 10,000 people - our client's range of office accommodation gives forward-thinking businesses the ability to flex and the space to perform well, and are looking for someone to provide award-winning front of house managerial duties. 

The Front of House Manager is a senior role within the team and will not only be an ambassador for Green Park but will be responsible for the management of all Front of House operations ensuring that the team are trained to the highest standards, helping define the company's unique ‘6* service' concept which sets Green Park apart from other organisations. You will also be familiar with different aspects and functions of the FOH operations and ensure that the client and all of the Park guests are accommodated in an excellent and professional manner.

About the Role:

As a Front of House Manager you will be responsible for:

• Manage all front of house operations including, but not limited to, visitor management, documentation organisation, dress and deportment standards
• Meet tenants and occupiers to promote the Green Park offerings
• Ensure that the highest levels of service are always being offered to both the occupiers and the client
• Lead, monitor, motivate and inspire the team ensuring they too are Brand Ambassadors
• Manage people processes such as recruitment, training, rota requirements and staff inductions 
• Support and manage events as appropriate.
• Aiming to go above and beyond wherever possible.

Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Cycle to Work scheme

What we are looking for:

• Proven experience managing and leading teams in a 5* or 6* hotel environment.
• A magnetic personality with charisma, and ambition to deliver luxury-level service in a corporate environment
• A true brand ambassador, setting the highest service standards for both clients and guests
• Proven IT and organisational skills
• An understanding of how service delivery impacts the success of a business
• Successful management of team and client relationships

Interested? Apply now and secure your future with us! 
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge.