Fire Command Centre Security Officer

Permanent
Location:  Kings Cross, London
Hours: 4 on, 4 off – 07.00am-19.00pm – 19.00pm-07.00am
Pay: £14.28 per hour

Join Our Team as a Fire Command Centre Security Officer!

The FCC Officer plays a vital role in maintaining the safety and operational continuity of the estate's buildings. Based within a dedicated monitoring hub, the FCC Officer is responsible for monitoring security systems, managing key control and equipment handovers, and coordinating with both on-site teams and Control Room personnel. The role demands strong attention to detail, a calm and methodical response to incidents, and accurate record keeping. The FCC Officer acts as an internal communications and safety liaison point for the buildings team.

About the Role:

As a Fire Command Centre Security Officer you will be responsible for:

• Provide a visible, professional presence and deliver excellent customer service during all interactions.
• Offer guidance and directions to visitors, ensuring smooth access to buildings and estate facilities.
• Collaborate with other security personnel and estate staff to ensure seamless service delivery.
• Report hazards, incidents, suspicious activity, or notable interactions to the Control Room for appropriate logging and follow-up.
• Uphold all security protocols while maintaining professionalism, vigilance, and discretion.
• Monitor CCTV, access control, lift alarms, and life safety systems within the Fire Control Centre.
• Respond promptly to alarm activations and escalate appropriately according to site protocols.
• Track, issue, and recover radios, keys, and security equipment using digital systems.
• Maintain accurate digital logs of all activity within the FCC, including personnel movements, equipment sign-outs, and incidents.
• Liaise with the Control Room to relay updates, escalate alerts, and synchronise responses.
• Verify access permissions for contractors, staff, and visitors when required.
• Identify and troubleshoot minor faults with systems or devices and report larger issues to facilities.

• Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Cycle to Work scheme

What we are looking for:

• SIA DS & CCTV
• Demonstrate excellent customer service.
• Hold excellent written communication and interpersonal skills.
• Be able to work both day and night shifts.
• Demonstrate the ability to think and act quickly in emergencies or under pressure;
• Be physically able to carry out duties.
• Hold a willingness to work cooperatively and constructively with both your peer group and the leadership provided by department supervisors and management.
• Have an ability to deliver succinct and clear verbal and written reports where necessary.
• Maintain a high standard of personal presentation.
• Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure effectiveness and availability of departmental resources.
• Able to demonstrate an ability to work as part of a team

• Interested? Apply now and secure your future with us! 
  Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge.