Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

We are looking for an Emergency Response Officer to join us at our client site in South West London. Our site is a museum dedicated to applied arts and specialises in objects by and for children. As an Emergency Response Officer you will be an initial point of contact for all daily operational fire, health and safety and security related matters across the site, making an impact with your skills to protect, deter and respond to any security matters, whilst providing an exceptional customer service experience. 

What do you get from us: 
 

• Shift Pattern - 4 on & 4 off, days & nights – 07:00AM-19:00PM & 19:00PM-07:00AM
• Pay: £13.22 per hour
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists 
• Access to an Online GP Service for you and your dependents
   

A typical day in the life as an Emergency Response Officer:  

• Work closely with the Contract Manager (East), Site Lead and Customer representative, manage and deliver the Customer's requirements.
• Be an initial point of contact for all daily operational fire safety, health and safety and security related matters across the site.
• Providing immediate response to first aid emergencies within the site and respond to and safety perform lift rescue as requested.
• Delivering health and safety toolbox talks with team members as directed by the Site Lead effectively.
• Carry out incident assessments and dynamic risk assessments.

What are we looking for?

• An ability and desire to acquire an excellent working knowledge of the building.
• Able to demonstrate excellent customer service skills.
• An ability to think and act quickly in emergencies or under pressure.
• Proven reliability including an ability to deliver high standards of both punctuality and attendance
• A flexibility to work shifts including weekends
• SIA Licence (DS)
• CCTV would be preferred but not essential

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges