Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

We are looking for a Emergency Response Officer to join us at our client site in East London. The site is home to many exhibitions including art and culture. As an Emergency Response Officer you are an integral part of the team and you can make an impact with your skills to protect, deter and respond to any security matters, whilst providing an exceptional customer service experience. 

What do you get from us: 
 

• Shift Pattern - 4 on, 4 off days and nights 07.00am-19.00pm & 19.00pm-07.00am
• Pay: £13.15 per hour
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists  

A typical day in the life as a Emergency Response Officer:  

• Work closely with the Contract Manager (East), Site Lead and Customer representative manage and deliver the Customer's requirements.
• To be the immediate response to first aid emergencies within the site.
• Carry out fire risk assessments as directed by the Site Lead or Customer's representative.
• Ensure that the site adheres to Fire Precautions to the Fire Precautions Act 1971 and workplace.
• Carry out incident assessments and dynamic risk assessments.
• To be fully conversant with all aspects of the computer operated fire alarm system.
• Be an initial point of contact for all daily operational fire safety, health and safety and security related matters across the site.

What are we looking for?
We are looking for people who are passionate about helping others and keeping those around you both safe and secure.   

• DS SIA Licence 
• CCTV Licence
• Able to demonstrate excellent customer service skills.
• An ability to think and act quickly in emergencies or under pressure.
• Excellent written and verbal communication and interpersonal skills, being able to adapt style to meet the needs of the situation.
• An ability to deliver succinct and clear verbal reports.
• A flexibility to work shifts including weekends
• An ability to demonstrate proactive and innovative ways of thinking to introduce new ways of working into the workplace.
• Competent on Microsoft packages.
• Ability to carry out diverse and demanding duties on a multi-floored site.
• Effective briefing and debriefing skills.
• Be capable of safely using firefighting equipment.
• Able to do days & nights on a 4 on 4 off shift pattern.
• Experience of Lift Entrapments.
• Lift rescue qualified (within first 6 months of appointment)

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.