Emergency Response Officer

Permanent
Location: Kings Cross, London
Hours: Full time, 4 on, 4 off
Pay: £21.50 per hour

Join Our Team as a Emergency Response Officer!

Step into a role where your presence truly matters. As a Emergency Response Officer, you'll join us providing security for one of the world's most inspiring global tech brands - a household name known for its inclusive culture, exceptional benefits, and genuine commitment to supporting people to thrive. This is an exciting moment to join, with the opportunity to help shape the future of security standards for a company that millions trust every day.

We are seeking a highly skilled and flexible individual for the position of Emergency Response Officer. This role requires the ability to respond to incidents, including medical emergencies and other safety and security incidents, across various locations within the LON area. The successful candidate will be responsible for commuting between sites on an e-bike, demonstrating operational flexibility and multi-site awareness. Candidates with mental health first aid training and experience will be given preference due to the increasing importance of mental well-being in the workplace. Leadership and organisational skills are also essential for effectively managing resources and coordinating emergency response efforts.

Every day brings variety, connection, and the chance to work closely with a supportive team that values your judgement and encourages your growth. If you're looking for a role where your contribution is visible, valued, and part of something bigger, this is an incredible opportunity to join a company shaping the future.

About the Role:

As a Emergency Response Officer you will be responsible for:

• Be first on the scene (site) to deliver required First Aid.
• Respond to security incidents across the client site portfolio.
• Multi-site Awareness and Operational Flexibility.
• Commuting between all LON sites on electric bikes (Proficiency Cycling Training will be provided).
• Be responsive to movement of personnel and equipment as needed to optimise resource utilisation.
• Adapt quickly to changing operational needs and priorities across different locations
• Serve as a first responder during emergency situations, providing immediate assistance and coordinating efforts until professional help arrives
• Utilise mental health first aid training to provide support and assistance to individuals experiencing mental health challenges.
• Collaborate with cross-functional teams and stakeholders to establish clear communication channels and promote a coordinated approach to emergency response.

Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits– Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development– we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing– Life assurance scheme, access to mental health support specialists
• Access to an Online GPfor you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Progression opportunities– many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Uniform and full induction provided
• Cycle to Work scheme

What we are looking for:

• Prior experience in emergency response situations, such as providing first aid or assisting with incident management.
• Familiarity with emergency response protocols and the ability to remain calm and composed during high-stress situations.
• Experience in handling customer inquiries, resolving issues, and ensuring customer satisfaction.
• Experience in diffusing tense situations and finding mutually agreeable solutions.
• Proven experience in effective verbal and written communication, including the ability to convey information clearly and concisely
• SIA – DS
• Proven experience delivering high-quality first aid including being FREC 3 and FPOS trained. We will consider applicants who are trained but whose certifications are out of date.

Should you be successful, you will start with us and be in training for 1 month from 1st May 2026 where you will be working Monday - Friday, 40 hours a week.
If you are successful sooner than 1st May, you will be placed on the relief team for another one of our sites to cover our teams! 

Please note that, successful candidates will be required to undergo periodic vetting checks during their employment. This is not a full vetting process, but a routine credit and directorship check and  carried out every three years to ensure ongoing compliance with our security standards.

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position; however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.