Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

We are looking for a ESCC Supervisor to join us at our client site in London. Our client is home to a large multi-media company which includes, films and TV Shows. 

As a ESCC Supervisor you are an integral part of the team and you can make an impact with your skills to protect, deter and respond to any security matters, whilst providing an exceptional customer service experience. 

What do you get from us: 

• Shift Pattern – 4 on 4 off, days & nights, 07.00am-19.00pm & 19.00pm-07.00am
• Pay - £21.20 per hour
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists 

A typical day in the life as a ESCC Supervisor:

• Monitor and manage incident alert and response platforms 24/7 in order to Identify, establish, assess and escalate according to established SOPs.
• Report incidents throughout the EMEA region as per SOPs.
• Collate and report on security related intelligence to safeguard all staff members that are traveling or based in the EMEA region.
• Supervising emergency procedures across the EMEA region including local emergency procedures.
• Co-ordinating the out of hours' security team operations across the EMEA region.

What are we looking for?

• • Excellent knowledge and experience in the supervision and use of physical security systems and principles. (not limited to CCTV, Intrusion Detection systems, Electronic Access Control, Social Listening platforms, mainstream media and regional mass message notification platforms.)
  • Excellent knowledge in Security Operations Centre supervision, with an emphasis within the Corporate Security sector at a multi-national, global organisation.
  • Proven experience in monitoring, reviewing, escalating, and managing security incidents across multiple countries within Europe, The Middle East and Africa in a highly demanding and at times, stressful environment.
  • Proficient in the use of the Microsoft Office package. Word, Excel, Outlook, PowerPoint, and Teams - the successful candidate will also be required to use (or learn to use) Timegate (Time and Attendance system)
  • A flexible approach and be comfortable responding quickly to developing security incidents.
  • A methodical, structured approach to incident escalation, management, resolution and reporting.
  • Excellent interpersonal and communication skills with an excellent command of the English language both verbally and in writing.
  • SIA – DS or SG

We are looking for people who are passionate about helping others and keeping those Apply today and secure your future with Wilson James! 

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability