Duty Security Manager 

Permanent
Location: London
Hours: 4 on, 4 off - days/nights and weekends
Pay: £20.00 per hour 

Join Our Team as a Duty Security Manager!

The security operation plays a vital role in protecting visitors, staff, volunteers, contractors, collections, 
exhibitions, buildings and assets whilst ensuring an exceptional customer experience. Customer service is at 
the heart of everything we do and all security personnel are expected to contribute to a safe, welcoming, 
inclusive and professional environment.

• Job Requirements

•  Previous experience in a Security Manager, Duty Manager, Operations Manager or similar leadership 
  role.
• Experience managing large operational teams within a customer-facing environment. 
• Excellent leadership, decision-making and organisational skills.
• Excellent verbal communication skills with the ability to engage effectively with customers, visitors, 
  emergency services, senior stakeholders and colleagues. 
• Excellent written communication skills including incident reports, investigations, management reports 
  and formal correspondence. 
• Proven experience managing employee conduct, attendance, performance and welfare matters
• Experience delivering exceptional customer service within a high-profile environment. 
• Strong commercial awareness and understanding of contractual service delivery.
• Ability to remain calm and decisive under pressure. 

• Invests in training, development and career progression
• Supports wellbeing and work-life balance
• Encourages diversity, inclusion and belonging
• Values innovation and continuous improvement
• Is built for long-term success, not short-term gain
• Gives you the opportunity to make a meaningful contribution to our future
  
  

What we are looking for:

• Experience within a museum, cultural, heritage or visitor attraction environment. 
• Experience managing high-profile events and VIP visits.
• SIA DS & CCTV licence 
• Knowledge of ISO, NSI and quality management standards 
• Excellent Customer Service skills

Interested? Apply now and secure a future with us! 

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction, and we work with diverse, vibrant clients, making for a dynamic and engaging workplace.   Employee owned since 2026, we are strengthening our people-first culture every day and creating even greater opportunities for investment, innovation, career development and long-term success.

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges
If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.