Duty Security Manager

Are you an experienced security professional with strong leadership skills and a passion for delivering exceptional service? We're looking for a proactive and confident Duty Security Manager to join our team at one of Canary Wharf's premier corporate locations. In this role, you'll lead front-line security operations, support a high-performing team, and ensure the delivery of a safe, professional, and customer-focused security service. As Duty Security Manager, you will play a key role in overseeing day-to-day security operations, ensuring the highest standards of service delivery while meeting client and contractual requirements. You will lead by example, provide operational direction to the security team, manage incidents, support staff development, and maintain effective relationships with clients and stakeholders. This is an excellent opportunity for an established supervisor or manager who enjoys taking ownership, making decisions, and continuously driving operational excellence.

About the Role:

• Act as the primary point of contact for daily security operations.
• Supervise and deploy security personnel across the site.
• Deliver shift briefings and ensure adherence to site procedures and security standards.
• Monitor and manage security systems including CCTV, access control, key management, and emergency notification platforms.
• Respond to incidents, emergencies, and security breaches, ensuring appropriate action is taken.
• Produce accurate incident reports, handovers, and operational documentation.
• Monitor staffing levels, manage shift coverage, and support rota planning.
• Conduct investigations and present findings to stakeholders where required.
• Maintain training records and support the ongoing development of team members.
• Support health and safety compliance, audits, risk assessments, and incident investigations.
• Build positive working relationships with clients, visitors, contractors, and colleagues.
• Promote a professional and customer-focused security culture across the site.

What we are looking for:

• Proven experience in a supervisory or leadership role within a security environment, with strong operational knowledge of security procedures and best practice.
• Confident using CCTV, access control, incident reporting, and other security management systems.
• Excellent communication skills, with the ability to build effective relationships with clients, stakeholders, contractors, and colleagues.
• Strong decision-making, problem-solving, and incident management skills, with the ability to remain calm and effective under pressure.
• Professional, proactive, and self-motivated, with the ability to work independently and take ownership of responsibilities.
• Strong IT skills, including Microsoft Office applications and security-related systems.
• A commitment to delivering exceptional customer service while leading, developing, and supporting team performance.
• Valid SIA Door Supervisor Licence and First Aid at Work qualification.
• Flexibility to work shifts, including weekends where required.
  
   
  Desirable
  • SIA CCTV Licence.
  • Previous experience within a corporate security environment.
  • Experience managing contractors and wider site operations.
  • Experience delivering inductions, training sessions, safety briefings, or presentations.
  • Event security experience

What you can expect from us:
We offer more than a job. You'll benefit from a competitive rewards package, ongoing development opportunities and the chance to build a long-term career within a growing, supportive organisation that invests in its people. 

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and condi