Permanent
Location: Heathrow
Hours: Full time, 4 on, 4 off, shifts vary between 05:00 and 20:45, 12 hours shifts
Pay: £14.80 per hour

About the Role:

• Monitor live CCTV feeds to track and record security queue times across designated terminals and areas.
• Conduct retrospective reviews of queue performance, ensuring all data is entered accurately within required timeframes.
• Maintain and update operational systems (OPM) with queue time data and performance records.
• Escalate queue time breaches (over 10 minutes) promptly to the Airport Operations Centre.
• Respond to requests for queue time reviews within agreed service levels.
• Report and log CCTV faults or technical issues to ensure continuous system reliability.
• Support a professional and collaborative working environment, maintaining high standards of customer service.
• Remain vigilant to security risks, escalating concerns appropriately and supporting safety procedures.

Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Cycle to Work scheme

What we are looking for:

• Experience working with CCTV monitoring in a live operational environment.
• Attention to detail with the ability to accurately record and analyse data.
• Clear and professional communication skills, both written and verbal.
• Ability to work under pressure and respond quickly to operational needs.
• Basic IT skills, including data input and confidence using operational systems.
• Good numeracy skills and ability to work with time-based performance data.
• Reliable, punctual, and able to maintain high standards of professionalism and presentation.
• Strong teamwork skills with the ability to remain calm and professional in a busy public-facing environment.

Interested? Apply now and let your career take off! 

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Please note:

• An Access NI Disclosure Check will be required for this position
• Wilson James Limited have a policy on Recruitment of Ex-Offenders and Storage handling, copies of which can be made available upon request

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges
If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.

Please note that successful internal applicants will be appointed on the terms and conditions applicable for this role and as detailed above, current terms and conditions will not apply.