Control Room Team Leader

Permanent
Location: London
Hours: 4 on, 4 off – 07.00am-19,0pm – 19.00pm-07.00am
Pay: £20.95 per hour

Join Our Team as a Control Team Leader!

The Control Room Team Leader is responsible working with the Control Room Manager to manage the performance and compliance of control room operations across the estate on a 24/7/ 365 basis. This role is the lead within the Control Room out of hours and will also step up to cover the Control Room Manager position as required. This includes overseeing multi data sources, following escalation processes and making focused decisions in a live environment. Working in partnership with KX Security Team and multiple stakeholders to ensure a consistent delivery of frontline security operation to ensure public safety and effective incident management. Managing centralised communication, processes and systems, always maintaining data integrity. Ensure every interaction with the control room is effective, phone calls, emails, application messages, to support a positive Customer Experience

About the Role:

As the Control RoomTeam Leader you will be responsible for:

• Lead direct reports, responsible for their safety, welfare, performance and development
• Ensure KX Control Room phone, mailbox and reporting tools are managed effectively to provide assurance across the estate.
• Escalate incidents and major risks in line with the current framework, reporting facts timely and accurately to the relevant leadership to manage incidents effectively.
• Oversee functionality of all core systems (CCTV, access, life safety), escalating issues for resolution.
• Support the wider team prioritising resources, resolving gaps and responding to customer requests
• Maintain the integrity of all documentation, logs, data, evidence management in line with GDPR
• Why Join Us?

• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Uniform and full induction provided
• Cycle to work scheme

What we are looking for:

Essential

• Minimum 2–3 years in a Control Room environment.
• Strong understanding of estate-scale control room operations and security systems.
• Demonstrated ability to lead teams, manage performance, and ensure procedural compliance
• Excellent communication and documentation skills.
• Strong analytical and problem-solving skills in live and post-incident contexts.
• SIA - CCTV

• Interested? Apply now and secure your future with us! 
  Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge