Control Room Supervisor

Permanent Full-Time role
Location: Science Museum
Hours: 4 on 4 off shift pattern including days and nights.
Pay: £14.85 hourly rate

Join Our Team as a Control Room Supervisor!

The role provides operational leadership within the Security Control Room, ensuring the effective monitoring of systems, coordination of security activity, and management of incidents across the site. The Supervisor is responsible for directing and supporting frontline officers, overseeing incident response, and ensuring appropriate escalation and communication during out-of-hours operations.

About the Role:

As a Control Room Supervisor, you will be responsible for:

• Actively lead and supervise a team of Security Officers, ensuring all duties are carried out in accordance with site procedures, policies, and operational standards.
• Monitor staff performance, conduct, and presentation, providing guidance and direction where required.
• Support the induction and ongoing development of staff, including the coordination of training records, SOP signoffs, and Health & Safety documentation.
• Proactively monitor CCTV systems for the prevention and detection of crime and to support the safety of staff and visitors.

Why Join Us?

• Annual leave entitlement of 5.6 weeks.
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Cycle to Work scheme

What we are looking for:

Essential

• Basic IT Skills
• Demonstrate the ability to think and act quickly in emergencies or under pressure
• Have an ability to deliver succinct and clear verbal and written reports where necessary
• A proven commitment to delivering high standards of customer service.
• A demonstrable interest in museums, galleries, and the wider cultural sector.

Essential

• SIA Licence (DS & CCTV)
• First Aid at Work certificate
• A valid SIA CCTV Licence.

Interested? Apply now and secure your future with us! 
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.