Control Room Officer

Permanent Full-Time role
Location: London
Hours: 4 on 4 off including days and nights
Pay: £13.85 hourly rate

Join Our Team as a Control Room Officer!

Operating from the Security Control Room, the role involves continuous oversight of CCTV, access control, alarm systems, and communication networks to ensure a timely and appropriate response to security, safety, and operational matters. The officer acts as a central point of coordination, assisting in the deployment of frontline staff, maintaining accurate incident records, and supporting communication between security teams, museum departments, contractors, and emergency services when required.

This position contributes directly to the protection of the Museum's buildings, collections, and assets, while also helping to maintain a safe and welcoming environment for visitors, staff, and contractors. Through vigilance, professionalism, and effective communication, the Security Control Room Officer plays an essential part in ensuring the Museum always operates securely and efficiently. The role requires a high level of attention to detail, professionalism, and the ability to remain calm under pressure in a busy operational environment.

About the Role:

As a Control Room Officer, you will be responsible for:

• Welcoming staff and visitors and creating a safe, professional atmosphere
• Conducting regular patrols and monitor premises to prevent unauthorised access, theft, or vandalism.
• Monitoring access points, CCTV, and handling security procedures
• Respond promptly to alarms, emergencies, and security incidents, taking appropriate action as needed.
• Complete detailed reports on daily activities, incidents, and any security concerns.
• Assist in emergency situations, including evacuations and first aid support if required.
• Adapting to different client sites – no two days are the same
• Responding calmly and confidently to incidents or concerns
• Working as part of a diverse, supportive team

Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. 
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.  
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents. 
• Financial support 
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Uniform and full induction provided
• Cycle to Work scheme

What we are looking for:

• To hold a current DS SIA Licence
• Proven experience in a security role or a similar position.
• Strong observational skills with the ability to identify and respond to security threats.
• Excellent communication and interpersonal skills to interact with staff, visitors, and authorities.
• Ability to remain calm and act decisively in high-pressure situations.
• Flexibility to work various shifts, including nights, weekends, and public holidays
• A valid SIA Door Supervisor Licence.
• A valid SIA CCTV Licence.
• A current First Aid at Work certificate.

Interested? Apply now and secure your future with us! 
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability 
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.   

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.